Book Plean hotels

Very centrally located in city centre, everything you need on hand. Staff friendly and efficient. Price paid for bed and breakfast very reasonable. Would definitely return.

Staff were friendly, location was great, place was clean. My issue is my room had no AC, I was on the 1st floor and window faced outside terrace so couldn’t sleep with it open. There was a fan but was not enough. Bed was very uncomfortable, no plush mattresses there. Not even a mattress cover just a sheet over an old mattress. Ceiling paint was peeling, looked like water damage. Shower was very hot and couldn’t add cold water. Lighting not the best in the bathroom. Did not refill snacks or water. Would I stay here again, I don’t think I would. Very noisy, I could here people upstairs pass gas!

One of my absolute favourite hotels!

Checked in, receptionist was lovely. Climbed a load of stairs, along some corridors, down some stairs and up some more, finally got to our room, not a towel to be seen. Away back up and down all the stairs to ask for towels and then back up and down all the stairs again. Finally got to relax after driving all the way from Cornwall. Carpark was good, room was ok. Not the cleanest and the shower had more water coming out the hose than anywhere else. The restaurant had food, roast dinner with the toughest beef known to man but the meal as a whole was good. Bed was comfy and had a good nights sleep. In the morning. Headed for breakfast. Never been here before so used our psychic powers to figure out what the score was. The woman in the breakfast room had an abrupt tone about her but was pleasant enough. All the staff of the day started to arrive and congregate behind the bar having loud conversations about what was happening in which rooms and why. You know, the kind of mindless chat you want to hear first thing in the morning. Went out for a smoke before paying and heading back to our room to finish packing. Walked back in to what can only be described as the breakfast room lady looking very shifty, making faces to another guest in an attempt to hide the fact we were being spoken about. Checked out and never looked back. Wont be staying here again. The staff clearly prefer to chat about guests rather than do their job and provide a professional service.

Great staff, great breakfast.

Received no response to the upgrade bid.