6/10 Okay
Andrew
3 Aug 2025
Disliked: Property conditions & facilities
I had high hopes for this property, which clearly was once a nice place—but sadly, it’s now in serious need of attention. From the moment we arrived, it was evident that maintenance has been neglected. The grounds and facilities felt rundown, and the walkway to the pool was in such poor condition it bordered on unsafe.
Our check-in experience was frustrating. We were given the wrong room without any explanation, and only after returning to the desk were we told—by the manager—that the staff had “forgotten to mention” our reserved two-bedroom apartment was unavailable. Instead, they tried to pass off a single room. It took a long time to resolve, and the staff’s indifferent attitude didn’t help.
The front desk team seemed unfamiliar with their own POS system and insisted on charging us in USD, adding a 5% conversion fee, despite my request to pay in local currency. When I asked about the in-room safe that wasn’t working, I was told there was an extra charge to activate it—something I’ve never encountered before.
The shower had visible mold and mildew, and the overall cleanliness was disappointing. There were trash carts overflowing for most of our stay, needing removed. Kids were allowed in the bar area, which felt inappropriate, and the restaurant—while decent—was understaffed and struggled to keep up with demand.
Overall, this hotel could be great again with proper investment and training, but as it stands, I wouldn’t recommend it.
Andrew
Stayed 3 nights in Jul 2025