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Collection O Hotel Del Portal, Puebla

3.5 star property

Photo gallery for Collection O Hotel Del Portal, Puebla

Front of property - evening/night
Standard With View
Lunch and dinner served, Mexican cuisine
Lobby sitting area
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪3 min walk‬
  • Puebla Convention Center
    ‪7 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

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About the area

Puebla

With a stay at Collection O Hotel Del Portal, Puebla, you'll be centrally located in Puebla, steps from Zócalo de Puebla and 6 minutes by foot from Puebla Cathedral. .This hotel is 11.5 mi (18.5 km) from Africam Safari and 2.6 mi (4.2 km) from Centro Expositor.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Café & Tocino - ‬1 min walk

About this property

Collection O Hotel Del Portal, Puebla

Colonial hotel with a 24-hour front desk and a restaurant
Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Stay in one of 90 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This Colonial hotel also features a banquet hall and a vending machine.
Satisfy your appetite for lunch or dinner at LA NOGADA, a restaurant which specializes in Mexican cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
LA NOGADA - This family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Collection O Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 879 reviews
Rating 8 - Good. 279 out of 879 reviews
Rating 6 - Okay. 131 out of 879 reviews
Rating 4 - Poor. 62 out of 879 reviews
Rating 2 - Terrible. 53 out of 879 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Yong Nicholas, Alameda

Liked: Cleanliness
Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed her a couple of times and staff is always very pleasant and helpful. Property is conveniently in the center of Puebla with a walkable park. I love staying here with my family.
Stayed 2 nights in Feb 2025

10/10 Excellent

Reyna

Stayed 1 night in Feb 2025

8/10 Good

Norma

Travelled with group
Great location.. the hotel is a historic building so it needs some upgrades but overall we had a pleasant stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty Puebla

Very good only one man on recepcion very rude and wanted to charge his extra for two hours Parking because we arrived early but everything else was good unfortunately there was another man on the Recepcion called Geraldo who was very good
Stayed 2 nights in Feb 2025

6/10 Okay

emilio

Travelled with family
Good
Stayed 2 nights in Feb 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Jan 2025

8/10 Good

Yves

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was notable differences between the advertising done by Expedia and the equipment available in the room. The staff made sure after offering an other room that we have a mini frigo and a safe.
Stayed 4 nights in Jan 2025

8/10 Good

Luis miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Beatriz

Stayed 2 nights in Jan 2025

10/10 Excellent

emilia, newburgh

Stayed 1 night in Nov 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/Price
Stayed 1 night in Dec 2024

10/10 Excellent

gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in a few hours ealy...so 5 stars
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Rovin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
Stayed 3 nights in Oct 2024

8/10 Good

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the places I wanted to visit in the Historic Centre
Stayed 1 night in Nov 2024

8/10 Good

Guadalupe

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10 Excellent

JUAN

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the area is really good
Stayed 2 nights in Oct 2024

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Stayed 2 nights in Oct 2024

4/10 Poor

Kazuhiko

Disliked: Staff & service
Asked to pay parking fee. Could not open the room 3 times.
Stayed 1 night in Sep 2024