6/10 Okay
Mirley
Travelled with family and small children
18 Mar 2025
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
As a loyal RIU guest who has visited multiple locations, I was surprised and disappointed with my recent stay at RIU Palace Punta Cana. We rented three rooms, and one was in unacceptable condition dirty, missing towels, and clearly not ready. My parents had to request a room change because of how bad it was. The other rooms were fine but looked outdated, with rusty bathrooms that didn’t meet RIU’s usual standards.
One major issue was the TV not working. Traveling with kids, a functioning TV is important. Fortunately, the hotel resolved this. However, I was also disappointed by the limited alcohol selection—only Jose Cuervo tequila was available, while other RIU resorts offer premium brands like Patrón.
The worst part was the fire alarm going off at 1:15 AM, lasting past 2 AM. It scared the kids, and the hotel later said it was a wiring issue. This disrupted our night and added to our frustration.
On a positive note, the staff was wonderful. They truly cared about us and made my nephew’s 5th birthday special. I appreciate their kindness, but overall, this resort did not meet RIU’s high standards. I hope they address these issues so future guests have a better experience.
Mirley
Stayed 4 nights in Mar 2025