Book Randolph hotels

So, I drove out here for my 15 year olds birthday party. We took him to the American Dream mall. I am a Hilton honors member with all my stays being at Hilton. I was not impressed much with this location. That being said I have a breakdown of the good, the bad and the ugly. The good: The location was great, 30 minutes from the mall itself. The breakfast was incredibly impressive, even had a omlet bar, we took advantage of the breakfast each morning. They also have a reception that includes a free drink and snacks, we weren’t around to take advantage of that. The staff is incredibly helpful and friendly. The bad: this hotel says it has a hot tub. It does but it has been closed since 2020, don’t advertise you have a hot tub if you don’t have a working one. I base my stays off stuff like this. The pool is also incredibly booked. Paid parking not included in room stay. Late fee is $25/hr extra even for reward members The ugly: the quality of the hotel was pretty bad to be honest the fridge and freezer didn’t work, we lost some food we bought at the mall because the freezer was broken. 5$3 spring on one of the couch bed was sticking out and exposed. (My children slept in that bed). There was visible mold in the windows in room 273. The drain for the tub wouldn’t drain the water and hair (not ours) was what clogged the drain. Discusting. Overall I’d score this location like a 4.7/10 the only thing that causes this place to stay afloat at is the breakfast.

This is a good location and reasonably priced. Room was clean and spacious. Only small problem was checking in, as there was only one person at front desk and he was tied up on the phone with what sounded like a difficult customer. We waited several minutes before he could get us checked in, which was efficient. Otherwise fine.

Nice hotel with a restaurant attached. Rooms were large and well appointed. Staff was very attentive and efficient.

Breakfast and staff were wonderful. Clean and would stay here again

👍

We had the best experience here, we traveled as a family (24 of us) we rented 5 rooms and everything was perfect! The staff, the parking, breakfast, pool.. everything!!! The staff went out of their way to make sure that we had a good time!! Thank you for helping our vacation be amazing!!