This was our first visit to Rome, and while we had some wonderful experiences, there were also a few disappointments.
The staff were overall kind and welcoming, and I want to give special recognition to Federico at the bar, who went above and beyond truly the highlight of our stay. Breakfast was also delicious and a nice way to start each morning though we only ate once.
That said, there were some issues worth mentioning. We were charged for early check-in without any prior notice during booking or in the hotel’s messages regarding fees. The explanation was that the room needed to be prepared early, but when we arrived the room was still not fully ready. Essential items were missing there was no soap in the shower (bottles were empty), no facial tissues, and when housekeeping came, they only made the bed but didn’t restock the empty amenities.
Another frustration was that the hotel advertised Netflix access, yet the app wasn’t available and the remote’s Netflix button didn’t work. The noise level was also challenging. While I understand some of this may be outside the hotel’s control, it made adjusting to the time difference more difficult.
As for location, the stairs leading to the bus stop were a bit confusing, and we often felt uneasy in the neighborhood it didn’t feel very safe, especially as tourists who clearly stood out. Because of this, we opted for cabs instead of walking or using nearby transport. Overall, the service from staff (especially Federico) was great.