We arrived late in the day, only to find the power was out. The hallways were pitch black and our room had no electricity. There was no one working reception.
I had to text with someone about the predicament, and she was completely useless.
The security keypad to the front door was not functional, due to power outage, so any random person could have entered the building.
Absolutely awful experience for my first night ever in Rome.
Requesting a refund ASAP, Expedia, and you should remove this dump from your site immediately