6/10 Okay
peegee
Travelled with family
18 Aug 2025
Liked: Cleanliness
Disliked: Staff & service
We booked and paid our room months ahead. We arrived at the hotel and was told there was a plumbing issue in our room and they have assigned us to stay in their sister hotel which is a 5 minute drive away.
We said absolutely not because we chose this hotel since it is walking distance from the train station. We were told they don't have a room for us. We said, that is not our problem because we already paid for this months and months ago. They should have a back up plan. And be prepared for these kind of things.
A few minutes later, he was able to give us a room.
Apparently, they do this to make more money since they make more profit from the people walking-in or booking last minute.
Oh, and when we passed by lobby a few minutes later, there were people checking-in. Hmmmmm…
Also, city tax was a pricier that other places in Italy, not sure if it is the same across Rome. We paid €60+ for 3 nights for 2 adults and a 12 y/o.
The stay over-all was ok. Room was nice and clean. Although u can hear the noises from the hallway and the floors above you.
There was all day free water access from the breakfast room.
Breakfast was also pretty decent.
Location was very convenient. 5-7 minute walk from the Termini station.
peegee
Stayed 3 nights in Aug 2025