2/10 Terrible
Paloma
Travelled with family
28 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of marijuana inside the room was unbearable, and every time a guest smoked marijuana in the hotel hallways, the odor would fill our room again until they stopped smoking. The breakfast was terrible—it was just cereal, sweet bread, and what looked like pancakes. The room where the pool was located had pieces of the ceiling falling off due to leaks, and the pool was full of kids. There were only four chairs to sit on, and the water in what seemed to be the jacuzzi was colder than the regular pool.
This hotel was being used as a shelter for people who had lost their homes in the floods, and we were never informed of this. There were clothes drying on the railing outside our room and many boxes of water outside the reception area for people to take, which made the place look very disorganized.
We contacted Expedia at 10 p.m. to report the situation we were dealing with, and Expedia simply said they would contact the hotel to cancel our room. But that option wasn’t viable—where were we supposed to go at that hour if Expedia wasn’t offering us any alternative accommodations?
For this reason, I do not recommend this hotel or Expedia.
Paloma
Stayed 1 night in Jul 2025
