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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property

Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Lobby
Desk, laptop workspace, blackout curtains, soundproofing
Exterior
Fitness facility
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
4639 Rittiman Road, San Antonio, TX, 78218
  • Place, James Park
    ‪15 min walk‬
  • Place, Joint Base San Antonio
    ‪2 min drive‬
  • Place, River Walk
    ‪9 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Non Smoking, Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 King Beds

Similar properties

Fitness facility
SureStay Plus Hotel by Best Western San Antonio North
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  • Breakfast included
  • Parking included
  • Free Wi-Fi
3.5 out of 5, Good, 1,004 reviews
The price is NZ$100
includes taxes & fees
1 Jan - 2 Jan 2026
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About the area

San Antonio

With a stay at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center, you'll be centrally located in San Antonio, within a 10-minute drive of Frost Bank Center and Alamo. .This hotel is 5.2 mi (8.4 km) from San Antonio River and 7.7 mi (12.5 km) from River Walk.

What's nearby

  • James Park - 15 min walk - 1.3 km
  • Joint Base San Antonio - 2 min drive - 2.3 km
  • River Walk - 9 min drive - 13.9 km
  • Lackland Air Force Base - 19 min drive - 32.9 km
  • Six Flags Fiesta Texas - 25 min drive - 40.5 km

Getting around

  • San Antonio Station - 10 min drive
  • San Antonio International Airport (SAT) - 11 min drive

Restaurants

  • ‪Church's Texas Chicken - ‬6 min drive
  • ‪Whataburger - ‬1 min walk
  • ‪Church's Texas Chicken - ‬2 min walk
  • ‪Cracker Barrel - ‬5 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Hotel in San Antonio with free breakfast and a fitness center
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers 54 accommodations with iPod docking stations and MP3 docking stations. 42-inch Smart televisions come with premium digital channels, first-run movies, and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 54 guestrooms featuring refrigerators and microwaves. 42-inch Smart televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
A complimentary self-serve breakfast is served daily from 5:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.
A complimentary self-serve breakfast is served each morning between 5:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run films
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 16 and younger are not allowed at this property; All guests older than 16 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Children 16 years old and younger are not permitted at this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 268 out of 751 reviews
Rating 8 - Good. 200 out of 751 reviews
Rating 6 - Okay. 141 out of 751 reviews
Rating 4 - Poor. 62 out of 751 reviews
Rating 2 - Terrible. 80 out of 751 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Lewis

Stayed 1 night in Sep 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Gabriel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator sounded like it was going to fall apart, part of the flooring in the elevator was as missing. The bed wasn’t clean. The area around it had a lot of sketchy activity. We checked out after the first night and went to another hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dannielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jesus

Stayed 3 nights in Sep 2025

4/10 Poor

Jesus

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv not working Elevator not working A/C not working Curtain with mold Toilet dirty Poor breakfast same everyday Laundry not working Dirty pool
Stayed 3 nights in Aug 2025

4/10 Poor

Emma

Travelled with group
Disliked: Property conditions & facilities
overall a poor/less than average hotel experience because of the quality/cleanliness of the hotel itself. it looks so beaten up and the elevator buttons hardly work. the odor in the elevator and hallways was rhe worst part. it was a very strong stench and we couldn’t tell if it was mold, mildew, feces, dead animal, etc... luckily the room didn’t smell. despite the room being clean and tidy, the carpet by the AC unit was soaked in water, and the bathroom light didn’t work. the bathroom door handle looked like it was about to fall off as well. we asked staff if they could do anything to fix the light before we left for dinner but it was still out when we got back. hopefully the next people staying in that particular room don’t have to deal with it :( definitely wasn’t worth the amount we paid.
Stayed 1 night in Aug 2025

8/10 Good

Ary

Liked: Staff & service
Great place to stay at a reasonable price. Very helpful and friendly staff.
Stayed 3 nights in Aug 2025

8/10 Good

Ary

Stayed 5 nights in Aug 2025

6/10 Okay

Guadalupe

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Trevone

Liked: Cleanliness
Disliked: Property conditions & facilities
The room itself was decent. The A/C was leaking and the floor was soaked when we came. There was a lot of shady activity in the area and the pictures online didn’t match the actual environment
Stayed 2 nights in Aug 2025

10/10 Excellent

Shyanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how nice and peaceful it was. It bed was very comfortable. The staff was very friendly.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Harlingen

Business traveller
Liked: Amenities, property conditions & facilities
Needed a place for the night and this place was good. Good breakfast also.
Stayed 1 night in Aug 2025

2/10 Terrible

Soraya

Stayed 2 nights in Aug 2025

10/10 Excellent

Ricardo

Stayed 1 night in Aug 2025

2/10 Terrible

Giovanni

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation had been cancelled when we got there although it was a pay at the property reservation which had been made months in advance. The front desk was friendly and re-establish our reservation after getting the okay with the manager but then fridge in the room we were given was not working, they had no technician to fix it. We were moved to a room on the smoking floor, which smelled terrible! When we asked if we could be switched to our original room, we were told it been sold already so we had to settle for the smoking room. The furniture was covered in dust, so we had to go out and buy stuff to clean off the dust and a plug-in to help with the smell. The things available to eat for breakfast were cereal, apples, coffee/juice, egg with cheese filled patties?, sausage links and a waffle maker. Thank goodness for the waffle maker! One the second morning they added mini muffins and bread for toast. The area was not the best either, lots of homeless people hanging around. Out of all the many times we have visited San Antonio and had hotel stays, this was by far the worst experience. Unfortunately we will not be returning or recommending.
Stayed 3 nights in Jul 2025

8/10 Good

MARIA

Travelled with family
Liked: Staff & service
Ok
Stayed 1 night in Jul 2025

2/10 Terrible

Rachel

There was an
Stayed 1 night in Jul 2025

10/10 Excellent

Cameron

Stayed 3 nights in Jul 2025

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Shawna

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulo

Stayed 2 nights in Jul 2025

2/10 Terrible

Kristy

Travelled with partner
My room was not cleaned properly. I was only given one towel and when I asked for more, he told me to look outside and see if I saw the cleaning lady so she could give me more towels. When i asked for complementary toothbrush and toothpaste, he told me there was no more that I could walk next-door and buy some. Horrible
Stayed 2 nights in Jul 2025

6/10 Okay

Denisse, Cypress

Travelled with family
Liked: Amenities, property conditions & facilities
Front desk was great. Room was ok… spacious but found crumbs on sofa bed.
Stayed 1 night in Jun 2025