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TownePlace Suites by Marriott San Antonio Northwest

3.0 star property

Photo gallery for TownePlace Suites by Marriott San Antonio Northwest

Porch
Fridge, microwave, stovetop, dishwasher
Outdoor pool
Exterior
Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Kitchen
  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping

Explore the area

Map
5014 Prue Rd, San Antonio, TX, 78240
  • USAA Corporate Office Headquarters
    ‪7 min walk‬
  • The Shops of La Cantera
    ‪5 min drive‬
  • Six Flags Fiesta Texas
    ‪7 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Studio, Multiple Beds

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Hearing Accessible)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio, Multiple Beds (Hearing Accessible)

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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  • Pet-friendly
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About the area

San Antonio

With a stay at TownePlace Suites by Marriott San Antonio Northwest, you'll be centrally located in San Antonio, within a 5-minute drive of USAA Corporate Office Headquarters and University of Texas at San Antonio. .This family-friendly hotel is 5.7 mi (9.2 km) from Six Flags Fiesta Texas and 10.2 mi (16.4 km) from San Antonio Zoo and Aquarium.

What's nearby

  • Huebner Oaks - 5 min walk - 0.5 km
  • USAA Corporate Office Headquarters - 7 min walk - 0.6 km
  • South Texas Medical Center - 5 min drive - 4.9 km
  • The Shops of La Cantera - 5 min drive - 7.9 km
  • Six Flags Fiesta Texas - 7 min drive - 8.7 km

Getting around

  • San Antonio Station - 20 min drive
  • San Antonio International Airport (SAT) - 17 min drive

Restaurants

  • ‪Big Hops Growler Station - ‬10 min walk
  • ‪Subway - ‬12 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Pappasito's Cantina - ‬4 min drive
  • ‪Flying Saucer - ‬12 min walk

About this property

TownePlace Suites by Marriott San Antonio Northwest

Family-friendly hotel with free breakfast and a 24-hour fitness center
TownePlace Suites by Marriott San Antonio Northwest offers 123 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 123 guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with queen sofa beds. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 5.12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2007
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 5 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.75 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 5.12 per night (in/out privileges)
  • Uncovered extended parking fee: USD 5.12 per night
  • Pet deposit: USD 5 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Towneplace Suites Marriott Hotel San Antonio Northwest
Towneplace Suites Marriott San Antonio Northwest
Towneplace Suites San Antonio Northwest
TownePlace Suites Marriott San Antonio Northwest Hotel
Towne Suites riott Antonio we
TownePlace Suites by Marriott San Antonio Northwest Hotel
TownePlace Suites by Marriott San Antonio Northwest San Antonio

TownePlace Suites by Marriott San Antonio Northwest Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was close to where we needed to go. Nice size room. However, the elevator kept stalling. Was afraid to get on it at times for fear that it would stop while we were on it. Husband walks with a cane, so climbing 3 flights of stairs wouldn't be easy. Our door key worked (turned green), but the latch was loose and hard to open. We reported that. On the first night the water was turned off due to a leak in the building. After traveling all day, we just wanted to wash and go to bed. That was delayed due to this.
Stayed 2 nights in Mar 2025

6/10 Okay

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was clean and friendly but the breakfast was horrible experience there was so many people waiting and waiting for food to be made and it was hard to even get anything to eat the people that make the breakfast were very slow it wasn't until the end they rushed it but by then there breakfast time was over
Stayed 1 night in Mar 2025

2/10 Terrible

Felix

Disliked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Desiree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast
Stayed 2 nights in Feb 2025

10/10 Excellent

Christina Pena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean friendly place to stay, Recommend highly

Stayed 1 night in Feb 2025

6/10 Okay

Amber

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Dina

Liked: Staff & service
This property is under construction. We were given a room that smelled horrible (like wet dog and cat piss) and the front desk quickly moved us to another room. All in all a good place for the price.
Stayed 1 night in Jan 2025

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Sixto

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
N/a
Stayed 1 night in Jan 2025

8/10 Good

Miguel Angel

Disliked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Mario

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Cyndee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Average stay all in all

Hotel was good but lacked pet space and breakfast was lacking substance not much choices and flavorless
Stayed 3 nights in Nov 2024

2/10 Terrible

Homan, Carol Stream

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear TownePlace Suites Management, I am writing to express my dissatisfaction with my recent experience at your property in San Antonio. Unfortunately, my stay did not meet expectations due to several issues. 1. Booking and Refund Issue: I arrived one day late and requested assistance with a refund or adjustment, but neither the Director of Sales, Philip Sloop, nor the front desk agent, Brianna, were able to provide any help. While Sade attempted to assist me, she did not have the authority to resolve the matter, leaving me feeling unsupported. 2. Property Not as Described: The hotel did not match the description provided on Expedia. This discrepancy significantly impacted my overall experience. Given these issues, I am disappointed with the level of customer service I received and the condition of the property. I expected better from a TownePlace Suites location and regret choosing your hotel for my stay. I hope you will take this feedback seriously to improve the experience for future guests. Please let me know if further action can be taken regarding the unresolved issues with my booking. Sincerely Homan Mondavi
Stayed 6 nights in Dec 2024

4/10 Poor

Luis, Edinburg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed by the condition of this hotel, given that it is part of the Marriott brand. Hallway, rooms, and elevators are in dire need of renovation and upkeep. One can't hold the staff accountable for the condition of this place, but I will say that the room looked like it hadn't been vacuumed in days (if not weeks). We had picked this location due to its proximity to one of our favorite breakfast spots in town, but quickly realized that we should've stuck with our usual hotel about 5 minutes away. There are much better options at similar price points within minutes. We are just glad that this was juat a one night stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. It had everything we needed and would definitely stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2024

8/10 Good

Vasudevan, FORT WORTH

Stayed 1 night in Nov 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Nohemi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean and comfortable. Short staffed
Stayed 1 night in Dec 2024

10/10 Excellent

Syed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was helpful
Stayed 1 night in Dec 2024