2/10 Terrible
Hoa
2 Oct 2025
Disliked: Cleanliness, property conditions & facilities
Lucky I only booked this hotel for only one night. Our family was arriving at the hotel was around 11:30 am. They said the room wasn’t ready. That ok I said we go straight to Wet n wild theme park.Everything was nice and got all paper work done with deposit details. I came back from Wet n Wild just before 6pm went straight to reception to pick up the room card.Staff in the late afternoon were terrible and rude. Btw when I got to the room , It was disappointed I talk to my husband and kids “Are we in the hotel or this is just a motel? There wasn’t any of basically things eg:water bottle, no toothbrush provided … there wasn’t a welcoming ạ cup of water or soft drink. We all so tired after a haft day at wet n wild. I was about to pull out blanket to lying down and saw there was multiple stains on it . I took the photos and ran down to reception to told them.15mins later there was a lady came with fluffy blankets offered to swap. She said she didn’t have anything to change for us. I told her my kids do have allergies and can’t use that type of fluffy blankets. She told me unless I have to wait 3-4 hours and she got the other re-washed. I didn’t have any choice so I said if that only option then I have to. We then went out for dinner came back,picked blankets up from reception at 9:45 pm. There wasn’t apologies,It unpleasant stayed and wouldn’t recommended this property for any family with kids.This absolutely most suitable for backpackers.I did report to reception at checkout
Hoa
Stayed 1 night in Oct 2025
