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InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property

Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

Interior
Property video
Couples treatment room(s), sauna, steam room, Turkish bath/hammam
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Place, Multiplaza Mall Escazu
    ‪2 min walk‬
  • Place, Hospital Cima San José
    ‪17 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Club lounge access

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Mountain view

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room

  • 39 sq m
  • Sleeps 1
  • 1 Single Bed
  • Mountain view

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 1
  • 1 Single Bed
  • Mountain view

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Classic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Classic Room, 2 Double Beds, Pool View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Premium Room, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Club lounge access

9.4 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Mountain view

View all photos for Premium Room, 1 King Bed, Club lounge access (Top Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Club lounge access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Mountain view

View all photos for Premium Room, 1 King Bed, Balcony (Club Lounge Access)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Mountain view

View all photos for Premium Room, 1 King Bed, Club lounge access (Pool View)

Room amenity

Premium Room, 1 King Bed, Club lounge access (Pool View)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Mountain view

View all photos for Suite, 1 Bedroom, Club lounge access (Top Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access (Top Floor)

  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Mountain view

View all photos for Suite, 1 Bedroom, Club lounge access (Pool View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access (Pool View)

  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Mountain view

View all photos for Premium Room, 2 Double Beds, Club lounge access

Room amenity

Premium Room, 2 Double Beds, Club lounge access

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Suite, 1 Bedroom, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access

  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Mountain view

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About the area

San Rafael

With a stay at InterContinental Costa Rica at Multiplaza Mall by IHG in San Rafael, you'll be connected to a shopping center, just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José. .This family-friendly hotel is 1.2 mi (1.9 km) from Avenida Escazú Shopping Center and 3.6 mi (5.7 km) from Business Center Forum 1.

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.2 km
  • Plaza Itskazú - 11 min walk - 1.0 km
  • Plaza Tempo - 14 min walk - 1.2 km
  • Hospital Cima San José - 17 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 2 min drive - 1.8 km

Getting around

  • San Jose Contraloria Station - 8 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive

Restaurants

  • ‪La Oliva Verde - ‬8 min walk
  • ‪The Market - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Zambra - ‬1 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Luxury San Rafael hotel connected to a shopping center, 5-minute walk to Multiplaza Mall Escazu
InterContinental Costa Rica at Multiplaza Mall by IHG offers 372 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Make yourself at home in one of the 372 air-conditioned rooms featuring iPod docking stations and LED televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at Pimento, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in San Rafael? This hotel has 31215 square feet (2900 square meters) of space consisting of a conference center and 21 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Factory - Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
The Market - Overlooking the pool and garden, this bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Zambra - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (31,215 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 739 reviews
Rating 8 - Good. 163 out of 739 reviews
Rating 6 - Okay. 69 out of 739 reviews
Rating 4 - Poor. 29 out of 739 reviews
Rating 2 - Terrible. 43 out of 739 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

alexandra

Stayed 5 nights in Oct 2025

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

J A

Stayed 5 nights in Oct 2025

6/10 Okay

Norka

Travelled with group
Liked: Cleanliness, staff & service
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
Woke up to a small pond in the front door on my way to the bathroom
Stayed 5 nights in Oct 2025

10/10 Excellent

J A

Stayed 4 nights in Oct 2025

8/10 Good

Karla

Stayed 2 nights in Oct 2025

10/10 Excellent

Paola

Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and have always been very happy!
Stayed 2 nights in Sep 2025

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, room comfort

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
Stayed 5 nights in Sep 2025

6/10 Okay

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Charles

Stayed 2 nights in Sep 2025

4/10 Poor

Charles

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not used.
Stayed 2 nights in Sep 2025

10/10 Excellent

steven

Stayed 1 night in Sep 2025

2/10 Terrible

Benjamin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
El personal del front desk es muy incompetente, la limpieza de la habitación muy mala, en mi opinión costo beneficio no funciona,
Stayed 5 nights in Sep 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adam, paducah

Stayed 1 night in Aug 2025

10/10 Excellent

Gustavo

Stayed 1 night in Aug 2025

8/10 Good

Liana

Stayed 4 nights in Aug 2025

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Asante

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intercontinental IHG

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jill, Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Stayed 2 nights in Jul 2025

6/10 Okay

Sylvia, New York

Business traveller
Liked: Amenities
Disliked: Staff & service
Overpriced for service
Stayed 5 nights in Jul 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025

8/10 Good

Amaury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Carmen M.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and good services
Stayed 5 nights in May 2025