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Sheraton San Jose Hotel, Costa Rica

4.0 star property

Photo gallery for Sheraton San Jose Hotel, Costa Rica

Outdoor pool, pool loungers
Lobby
Reception
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Place, Multiplaza Mall Escazu
    ‪5 min walk‬
  • Place, Hospital Cima San José
    ‪2 min drive‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Panoramic View, High Floor)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Panoramic View, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, Balcony, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Panoramic View, High Floor)

Club Room, 2 Queen Beds (Panoramic View, High Floor) | Mountain view

Club Room, 2 Queen Beds (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Bathtub (Panoramic View)

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 Bedroom, Bathtub (Panoramic View)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

Presidential Suite, 1 Bedroom, Terrace (Panoramic View) | Living room

Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby
Hyatt Centric San José Escazú
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 323 reviews
The price is NZ$279
includes taxes & fees
4 Apr - 5 Apr
Hyatt Centric San José Escazú

About the area

Guachipelin

When you stay at Sheraton San Jose Hotel, Costa Rica in San Rafael, you'll be connected to a shopping center, within a 5-minute drive of Multiplaza Mall Escazu and Multipark. .This casino hotel is 3.9 mi (6.2 km) from Sabana Park and 4.1 mi (6.6 km) from National Stadium of Costa Rica.

What's nearby

  • Multiplaza Mall Escazu - 5 min walk - 0.5 km
  • Multipark - 11 min walk - 1.0 km
  • Plaza Tempo - 18 min walk - 1.5 km
  • Hospital Cima San José - 2 min drive - 2.2 km
  • Avenida Escazú Shopping Center - 2 min drive - 2.2 km

Getting around

  • San Jose Contraloria Station - 12 min drive
  • Juan Santamaria Intl. Airport (SJO) - 31 min drive

Restaurants

  • ‪The Market - ‬9 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Zambra - ‬9 min walk
  • ‪Le Petit Chez Christophe - ‬8 min walk
  • ‪Ivory Garden - ‬1 min walk

About this property

Sheraton San Jose Hotel, Costa Rica

Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 170 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and a steam room. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the shuttle (surcharge), which operates within 300 meters.
Enjoy Fusion cuisine at Curu, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Rafael? This hotel has 5651 square feet (525 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Curu - This restaurant specializes in Fusion cuisine and serves breakfast and lunch.
Ivory Bistro - This bistro specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Joker's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Curu
  • Ivory Bistro
  • Joker's

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 8 to September 8:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 52000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus CRC 52000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 737 out of 1001 reviews
Rating 8 - Good. 169 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

GUSTAVO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, convenient location.
Stayed 2 nights in Dec 2025

10/10 Excellent

JORGE

Stayed 1 night in Dec 2025

10/10 Excellent

Marta

Business traveller
Liked: Amenities
Great bed sheets and beds. Comfortable space in room. The Club is amazing! The food is very good. Upscale hotel.
Stayed 2 nights in Dec 2025

6/10 Okay

Ashlei

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The breakfast is the only thing offered for free by the hotel, so I guess it makes sense that it’s the same exact thing every morning. It’s not horrible but also not the greatest. Overall condition of the hotel is not bad, but the staff service at the restaurants is terrible. We waited over an hour for simple food and other people around us kept getting their food. The thing is they don’t come and check in on you to see if you need anything in the meantime. At the bar in the lobby they see your drink is empty and don’t offer another; they don't chat with you like bars usually do. It’s just weird. Customer service is very low around food services.
Stayed 5 nights in Dec 2025

10/10 Excellent

MAHESH, Kissimmee

Stayed 3 nights in Dec 2025

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing as was the service. I would DEFINETLY stay there again.
Stayed 3 nights in Dec 2025

4/10 Poor

Jose

Disliked: Cleanliness, amenities
Our room wasn't cleaned our entire stay not even once. Garbages stayed full, no fresh towels at all.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Makesi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, the staff at in lobby and at the bar was amazing.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ridgell, Dallas

Stayed 2 nights in Dec 2025

10/10 Excellent

Ronit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

MIRIAM

Liked: Cleanliness, amenities, property conditions & facilities
Great clean and comfy room
Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 3 nights in Nov 2025

10/10 Excellent

Esmeralda

Stayed 5 nights in Oct 2025

10/10 Excellent

Denise

Stayed 1 night in Nov 2025

10/10 Excellent

Jan

After a frustrating long day of transport to San Jose and then requiring hospital treatment in San Jose, the 10.30pm arrival here was so welcoming. Angelica on reception specifically took time to note our queries and concerns and then provided excellent service and support for us. The reception manager also gave us a discount for eating at Ivory bar that night which was welcomed. My partner had a bad leg and Angelica advised on the availability of ice packs and extra pillows for elevation as well as upgrading us to Club for our 4 night stay. We were so relieved to arrive here after such a tricky day. Thanks to all staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 1 night in Nov 2025

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, amenities
Poor service - our room was 45 minutes late being ready. After a 5 hour drive with a 1 year this was unacceptable. We requested a crib on the reservation and even messaged in advance. When we finally did get to our room there was no crib. We had to request it 3 more times and finally received it 3 hours later. When it finally arrived it came with no bedding. Not noted on Hotels.com is that the pool is only open from 11am to 6pm. So after our room being late, multiple attempts to get a crib and finally eating we were unable to even use the pool. For a high rated hotel these are all problems that we should not be dealing with. They need some new management with someone me who can plan ahead and not have such obvious issues
Stayed 1 night in Nov 2025

10/10 Excellent

Nishit

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Herman

Stayed 1 night in Nov 2025

10/10 Excellent

Shereka

Liked: Amenities
I decided to book a room at the Sheraton on a whim while visiting Costa Rica and loved everything about the stay, Minus there aren’t many English channels on the television but I had gadgets to keep me busy so that wasn’t a problem. I booked a room with Club Lounge Access so breakfast everyday was freshly prepared. The Italian upstairs was gorgeous with a pool in the middle. The casino downstairs was a plus and their food too was amazing. Overall, I would recommend the Sheraton for a high-end stay in San Jose Costa Rica
Stayed 3 nights in Sep 2025

8/10 Good

Ruy

Stayed 1 night in Oct 2025

10/10 Excellent

Saul

Stayed 2 nights in Oct 2025

10/10 Excellent

RAJEEV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025