4/10 Poor
Lauren
Travelled with group
3 Feb 2025
Disliked: Cleanliness, staff & service
We spent an average of $800 a night at this property so I had imagined our experience would be upscale. No ventilation in the bathrooms at all, dirty toilets, and our room door had a huge gape at the bottom of the door where anyone could put something under it and unlock the door. We felt unsafe. Even after bringing this up twice to the front desk nothing was ever done. No resolution. The staff were rude. If paying this much you expect the room to be top tier. They were not. The rooms are old and due to no ventilation in the bathroom, mold is prevalent. The door to our bathroom was all banged up and the wooden door breaking off. Also we were put next to the elevators and with the gaping hole on the bottom of the door we could not sleep due to noise. I will never stay here again for my trips to San Juan. The location was great however service and rooms fell extremely short for what should be an upscale resort experience. The pool and beach are nice but the staff ignore you and stand around instead of asking if they can assist. The lobby and downstairs are quite nice but stay elsewhere. For the money it was not worth staying here. Even our toilet barely flushed and at times had no water pressure. There is no divider or shower glass for the bathroom so everything gets wet in the bathroom when you shower. Do Not Stay Here
Lauren
Stayed 4 nights in Jan 2025