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Seems almost new

Not in a great part of town. Had to walk through some homeless camps to get to our restaurant but they do control who comes in and out of the hotel. Room felt a bit old and run down. My mattress pad had some gross spots that could be a sign of bed bugs before.

We had a wonderful stay at UNA Naples. The staff was personable and professional. The restaurant was fantastic for breakfast and late lunch. The cocktails were also delicious.

Great location, great hotel!

The hotel is beautiful, and very clean! Unfortunately the staff were not polite or friendly at all. The hotel is not located in the best area, farther from things but since we only were there for a night it was good.

This is by a very long mile the worst hotel I have stayed in and I have been to some places. To start - our the bathroom reeked of septic gas, by night time, it had engulfed the entire room. I was going to ask for a room change for this reason but when cleaning came around next morning, it was clear the other rooms had the same issue. The entire corridor was filled with septic odour, it wasn’t even worth bringing up. The only possible explanation is a backwater valve had not being installed to the septic tank and the bath and WC shared the same plumbing. Considering the above, everything else that followed pales in comparison. Our room was facing the main street and it had zero sound proofing so you could literally hear people chatting outside in the morning and every car go by in the night. I asked for a room change on this basis as between this a the sewer odour we had managed no sleep after and 6 hour flight - we were told with no pretence of empathy there was no room change option available. I cannot comment on the breakfast option as we have little appetite after inhaling septic gas all night. The only redemption was getting my wallet back after I had forgotten it at the hotel. When I called the hotel, they confirmed they had it and I returned to pick it up.