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Best Western Palmyra Inn & Suites

2.5 star property

Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub
Lobby
Pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪16 min walk‬
  • Place, Wayne County Fairgrounds
    ‪2 min drive‬
  • Place, Historic Palmyra Museum
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds

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About the area

Palmyra

When you stay at Best Western Palmyra Inn & Suites in Palmyra, you'll be in the historical district, within a 5-minute drive of Smith Family Farm and Palmyra Family Medicine. .This hotel is 13 mi (21 km) from Canandaigua Lake and 1.5 mi (2.3 km) from Wayne County Fairgrounds.

What's nearby

  • Smith Family Farm - 16 min walk - 1.4 km
  • Book of Mormon Publication Site - 2 min drive - 2.5 km
  • Wayne County Fairgrounds - 2 min drive - 3.2 km
  • Historic Palmyra Museum - 2 min drive - 2.9 km
  • Finger Lakes Gaming and Racetrack - 15 min drive - 22.6 km

Getting around

  • Greater Rochester Intl. Airport (ROC) - 38 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Akropolis Restaurant - ‬3 min drive
  • ‪Dunkin' - ‬8 min drive
  • ‪Subway - ‬10 min drive

About this property

Best Western Palmyra Inn & Suites

Suburban hotel with free breakfast and a 24-hour front desk
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.
Make yourself at home in one of the 60 air-conditioned rooms featuring microwaves and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a hot tub, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features a fireplace in the lobby, a banquet hall, and a vending machine.
A complimentary breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per stay
Cribs (infant beds) are available for USD 5.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Reviews

Best Western Palmyra Inn & Suites Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 534 out of 1014 reviews
Rating 8 - Good. 278 out of 1014 reviews
Rating 6 - Okay. 131 out of 1014 reviews
Rating 4 - Poor. 45 out of 1014 reviews
Rating 2 - Terrible. 26 out of 1014 reviews

Reviews

6/10 Okay

amy

Stayed 1 night in Aug 2025

4/10 Poor

Brian

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Leela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was the poorest quality we have had. Food was limited and poorly prepared. Beds were comfortable.
Stayed 1 night in Aug 2025

8/10 Good

MK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Karry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Doris

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
2 hours before arrival they called and said they had an emergency and instead of our 2 rooms, could we all fit in one room? We are 2 families with 4 adults and 2 older kids fitting into one, 2 queen room, for 2 nights? We said we didn’t think so. I believe the emergency was a bus full of teenagers that had arrived. The TV didn’t work at all the 2 days we were there, the washing machine was out of order, the metal rail in the tub was pulling away from the wall showing the anchor screws, broken tissue holder and broken particle board below the refrigerator. First breakfast was a mess. Only sausage and one goopy waffle maker, cereal on the floor, milk spilled on the counter, bagel cut and just left on the counter, no forks and no hotel person around to ask for forks. To be fair, the bus of teenagers had gone to breakfast before us and things were a mess. I was surprised they didn’t have a staff member in the eating area. The waffle, however was tasty! The second morning breakfast was much nicer. Not a great hotel stay.
Bar pulled away from shower wall.
Below refrigerator.
No washer.
Stayed 2 nights in Jul 2025

4/10 Poor

robert

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kristine, fillmore

Stayed 2 nights in Jul 2025

6/10 Okay

CARLOS

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was very good. No dining available and if you have any phisical impediment, It does not have an elevator to get to the second floor.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice country location just out of town. Pleasant and quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Max

Travelled with family
Liked: Amenities, property conditions & facilities
Nice property
Stayed 1 night in Jul 2025

6/10 Okay

Shirley

Travelled with family
Liked: Staff & service
Disliked: Amenities
Dated, worn out. Mold and paint discolorations.
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
nice property and convenient for visitors to the area, no shampoo in bathrooms and check in was a bit slow, but otherwise fine.
Stayed 1 night in Jul 2025

4/10 Poor

CHARLES

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great little spot

Right next to the LDS church and temple and other history sites. A LOT of youth stay there in the summer so bee warned
Stayed 2 nights in Jul 2025

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities
The property is close to Church historical sites, which is convenient. There was no air conditioning, the towels are so old you can sand the asphalt with them. The breakfast was very poorly planned and all was gone by 8:30 am.
Stayed 3 nights in Jul 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kayla

Stayed 1 night in Jul 2025

10/10 Excellent

Steven, Woodbridge

Travelled with family, Travelled with group
Liked: Cleanliness
No AC in the lobby but freezing cold in our rooms :)
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

John

Liked: Staff & service, property conditions & facilities, room comfort
The place was OK. My wife and I had a good time there just the two of us was a little disappointed that the TV didn’t work the first night nor the second night. And there was no apology or reduction of cost or anything like that but the place
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
No AC. TV didn’t work. Staff was unhappy (probably due to the lack of air conditioning- one of the housekeepers passed out). They “checked is in wrong” and let someone else in our room while we were out. Cluster F.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great location, good breakfast, friendly staff, quiet.
Stayed 1 night in Jun 2025

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not like the fact that the AC was not working in the lobby and the eating area. Our first room the AC was not cooling but when I called the lobby the receptionist moved us to a room just a few doors. this room was alot better the AC worked. Their breakfast was good but not much of a selection but there was plenty though, you did have to wait since they had quite a few guests. It was a good location for us to do our site seeing we had plan for the two days. The laudry machines washer and dryer were okay but they charge you more that what was noted on them. We then had to deal by email with an outside source to get a refund for the overcharge because the hotel could not help us.
Stayed 2 nights in Jun 2025