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Clean room...

The girl at the front desk was very helpful and made our stay very pleasant.

Room was clean and comfortable and quiet. There was plenty of parking. Rooms were recently remodeled. There wasn't a lot to choose from for breakfast but it was adequate. The landline in our room didn't work so if you wanted the front desk, you had to walk there. (We asked but no one came to fix it or change the burned-out light in the sauna.) When we asked for extra pillows, there were none available. The sink in the bathroom is too close to the storage shelf over it so if you bend down to wash your face, your head can touch the shelf.

Staff was great,breakfast and the inn itself was fantastic, would definitely recommend to others

We really enjoyed the layout of the property and proximity to MASS MOCA. Hotel was a little loud due to the rooms being in a older houses with wood floors, so we were up a bit earlier than we hoped. Overall we had a nice one night stay.

I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund.