InterContinental Kansas City at The Plaza by IHG

4.0 star property

Photo gallery for InterContinental Kansas City at The Plaza by IHG

Exterior
Exterior
Terrace/patio
Exterior
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available

Explore the area

View map
401 Ward Pkwy, Kansas City, MO, 64112
  • Place, University of Missouri-Kansas City
    ‪10 min walk‬
  • Place, Kemper Museum of Contemporary Art
    ‪14 min walk‬
  • Place, Nelson-Atkins Museum of Art
    ‪16 min walk‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪30 min drive‬

Room options

Junior King Suite with Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Double Room with Two Double Beds and Plaza View - Lounge Access

7.0 out of 10
Good
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (Concierge, 2 Balconies)

  • 71 sq m
  • Sleeps 2
  • 1 King Bed

King Suite with Balcony and Plaza View

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Classic King Room with Balcony

8.2 out of 10
Very good
(56 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Classic King Room with Plaza View and Balcony

8.8 out of 10
Excellent
(46 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium King Room with Sofa Bed and Balcony - Plaza View

8.6 out of 10
Excellent
(18 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Concierge King Room with Balcony

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Classic Room

8.2 out of 10
Very good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Classic Room, 1 King Bed, Accessible (Wheelchair)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Balcony (Plaza View)

  • 88 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Balcony (Plaza View)

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premium King Room with Balcony and Plaza View

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, Multiple Beds, Balcony (Plaza View)

7.0 out of 10
Good
(14 reviews)
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Classic Concierge King Room with Plaza View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Queen Room with Two Queen Beds and Sofa Bed - Balcony/Plaza View

8.2 out of 10
Very good
(34 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Classic Double Room with Two Double Beds, Balcony and Plaza View

8.8 out of 10
Excellent
(33 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

One-Bedroom Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 71 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Kansas City

Located in Kansas City (Sunset Hill), InterContinental Kansas City at The Plaza by IHG is within a 10-minute walk of Fountain of Neptune and JC Nichols Memorial Fountain. .This hotel is 0.9 mi (1.5 km) from Kemper Museum of Contemporary Art and 0.9 mi (1.5 km) from Kansas City Art Institute.

What's nearby

  • University of Missouri-Kansas City - 10 min walk - 0.9 km
  • Kansas City Art Institute - 13 min walk - 1.1 km
  • Kemper Museum of Contemporary Art - 14 min walk - 1.2 km
  • Nelson-Atkins Museum of Art - 16 min walk - 1.4 km
  • University of Kansas Medical Center - 4 min drive - 2.9 km

Getting around

  • Kauffman Center Tram Stop - 8 min drive
  • Kansas City Union Station - 15 min drive
  • Kansas City International Airport (MCI) - 31 min drive

Restaurants

  • ‪Jack Stack Barbecue - ‬5 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬4 min walk
  • ‪Panera Bread - ‬5 min walk
  • ‪Shake Shack - ‬5 min walk
  • ‪Kona Grill - ‬3 min walk

About this property

InterContinental Kansas City at The Plaza by IHG

Hotel with a sauna, 5-minute walk to Fountain of Neptune
InterContinental Kansas City at The Plaza by IHG offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Make yourself at home in one of the 371 guestrooms featuring refrigerators. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at American Slang, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are served on weekends from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Kansas City? This hotel has 29000 square feet (2694 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge between 6:30 AM and 11:30 AM on weekends.
American Slang - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Oak Room - Overlooking the garden, this lobby lounge serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 26 per night)
  • Covered valet parking on site (USD 32 per night)
  • Onsite parking includes off-street options

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • American Slang
  • Oak Room

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • 29,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 11 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch HDTV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per night
Service animals are welcome, and are exempt from fees
Up to 25 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 11.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Self parking fee: USD 26 per night
  • Covered valet parking fee: USD 32 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

InterContinental Kansas City at The Plaza by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 549 out of 1052 reviews
Rating 8 - Good. 220 out of 1052 reviews
Rating 6 - Okay. 136 out of 1052 reviews
Rating 4 - Poor. 87 out of 1052 reviews
Rating 2 - Terrible. 60 out of 1052 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming check-in. Beautiful room with Plaza view. It's always a treat to stay at the Intercontinental.
Stayed 1 night in Sep 2025

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Penni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2025

10/10 Excellent

alisa

Travelled with family
Liked: Staff & service, room comfort

Nice property!

Walking distance to the plaza shops, great in house restaurant and coffee shop, room service was awesome.
Stayed 1 night in Aug 2025

10/10 Excellent

Davud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the Country Club Plaza.  Kansas City MO
Stayed 5 nights in Aug 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Julie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Door knob

The bathroom door handle came off, it needed to be tighten with an Allen wrench.
Stayed 3 nights in Sep 2025

2/10 Terrible

Damara

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel lacks even the most basic cleanliness; it survives only by its name, while the hosts fail to provide any proper or lawful accommodation.
Stayed 3 nights in Aug 2025

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. There are some things that I didn't like, like the paper on the walls in our room is a bit worn and needs to be fixed, and also the bathroom faucet isn't as clean as it should be, and the bathroom walls aren't completely clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Jesus

Good
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room was nice and clean enough. Reception staff was friendly and courteous. We had booked a room for 6 and when called around 9 or 9:30 to have extra bedding delivered for the pullout sofa, it took another phone call, a trip to reception and an overall wait of around 90 minutes to finally receive them. We also did not have enough towels but these were delivered promptly. As mentioned, room was clean - however, the trash cans in the hotel parking garage were overflowing on all levels. No one emptied them for the 3 days we were staying at the hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service
The InterContinental is a nice property if you are looking to do some shopping/eating at the Plaza. I have to say it is just a tired older property that could really use some updates but the location makes up for it. Breakfast was really good and the staff there was excellent.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeannie, Girard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2025

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel in walking distance to the Plaza. The plumbing needs some work; the sink and shower would backup quickly and the sink would randomly gurgle
Stayed 2 nights in Aug 2025

10/10 Excellent

Lee

Stayed 4 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Dated property but generally well kept. Pool and gym nice and coffee shop excellent. Restaurant ok-but Sunday buffet was disappointing. Staff was great-especially the valet service and attendants.
Stayed 2 nights in Aug 2025

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t have recycling bins. There were no facial tissues in the washroom. The location was great.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back. Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place needs some updating.

Love the location by the Plaza. Have stayed here many times. The room was clean but requested towels that never arrived and our sink was VERY slow to drain. Minor things. Place is older and does need some updating. The valet and bell staff here are outstanding! Will stay again.
Stayed 2 nights in Aug 2025

6/10 Okay

Stephanie

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2025