8/10 Good
KERRI
15 Dec 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice and enjoyable. My one complaint - which, I might add was a Very, Very big issue - was addressed and the charge for my overnight parking was comped. I feel it very inappropriate to charge $80 for 2 nights of parking if the parking garage is not even attached to the facility. In sub zero windchill temps, NOONE wants to trapse across even ONE city block with suitcases and bags to make their way to the lobby of their Hilton stay. And, if I it IS necessary that I do so and ask my guest to do so ... I sure do not expect to have to pay an additional $80 to do so. But, as I said, the fee was comped. Morning of departure, the elevator in the freezing parking structure that was around the block had a not operational sign. So, to further enhance the experience, my 53 year old stiff body with a torn ACL had to cart all of my luggage up the ramp three floors. Needless to say, not how I was hoping to depart from my relaxing weekend trip. It IS peculiar that I was charged $40 a night but refunded only $61. AND, as i had this unexpected fee upon arrival (yes, it is partially on my own accord as I did not read the fine print) I cut out the Christmas at the St. Louis Botanical Gardens tour to make up for the extra expense. So, we missed that as I did not receive the refund until my return back home.
So, it was $20 short and a day late on the cancelled garden tour ... but, at this point, I think it is what it is. Thank you.
KERRI
Stayed 2 nights in Dec 2025
