Extremely disappointing experience. I arrived late due to a delayed flight and found the main door locked. I stood outside in freezing weather repeatedly calling the front desk, yet the staff took their time opening the gate, behaving as if letting in a paying guest was a favor rather than their responsibility. The attitude was rude and completely unprofessional.
I clearly informed the staff that I would be checking out at noon, and this was agreed to by a staff member. However, at 10:50 a.m., another employee started banging on my door, insisting I check out immediately and refusing to honor the previously agreed checkout time which proves the lack of communication among the staff.
On top of this, the neighbors were extremely loud throughout the night, making it impossible to sleep. Voices and noise continued for hours with no intervention.