Compare Hotels with Parking in Stateline

During my 3-night stay there was no turn down or housekeeping service. I had to call down for fresh towels. There was no bell boy to help with my luggage, and to make matters worse, they charged me $20 for parking everyday even though I didn’t request it, nor did I have a car. And there was also a random $38 charge for “refreshments” and when I explained I hadn’t taken anything from the minibar they said it was for using their chargers. That was so random, especially since I did not use any of their charging cords, as I brought my own. It’s also very difficult to get to the Remus side of the hotel with luggage since the floors are all carpet.

They charged us extra after we showed up rooms rooms were not clean had to change to three rooms no food options at night staff unprofessional and rude long wait times for help under construction

Didn’t like the housekeeping and front desk support. Stayed there for 2 nights and when entered inside found the floor having leftover stuffs and uncleaned entire apartment floor. They also had left one hoodie in the kitchen counter. When called after checkin the hotel room, they said they can’t send housekeeping service because it was late at night around 11am which I understand but they didn’t help in getting that cleaned throughout our stay for 2 nights. Even the person came and verified that night that the floor was not cleaned and had dirt and leftover stuffs from last customers and said someone can help clean it next day. Next day I called 2 times and texted also the front desk people 2 times. They said someone will come and clean but nobody showed up. Extremely unprofessional and unhygienic property to stay the least. Never considering this property again and it’s hurting brand name of Holiday Inn.

Hotel was a great experience. Nice view of the Mountains and city in the night. Rooms were spacious and living room was pretty big for kids to crawl and play. Staff was reachable and made accommodations. Hotel was extremely clean and was a quiet place. Overall, a great experience and would book again.

The rooms look very old and very dirty as if it was under construction sadly they was hopping so much more the price I paid

This was a beautiful experience from start to finish. The hotel is spectacular with stellar staff that met my every need. The views are gorgeous. Doug at Edgewood restaurant and lounge definitely went the extra mile. The rooms were cozy, just wish there was more storage space. Food and drinks on property were good and fire pit smores were a highlight. 10/10 can’t wait to come back.