We are by no means picky at all, and we’ve traveled a lot, stayed in 1 star rating hotels, with no issues. But this by far has been the worst experience checking in. Nowhere in the hotel site did it say they were under construction, and we don’t mean like fixing small things. This property is going through major renovations and they failed to inform its guests. We did arrive early to the property (about an hour or so) and our room was not ready. We had our bags and there was no lobby area to sit and wait. Once 4 o’clock came our room still was not ready, they gave us a room on the 11th floor when our room was originally on the 14th. When we got to our room, it smelt of smoke. The entire floor was under construction! We called the front desk and after waiting in line again for about 30 minutes they finally gave us another room. The receptionist was probably the worst! It was the worst costumer services I received. If that wasn’t the end of it, my husband used one of their restrooms in the common area and there was water coming out of the bottom of the toilet with feces!! Extremely unsafe and unsanitary! There was no reception on the TVs, smell of dry compound and drywall our entire stay. Be prepared for long wait lines, your rooms not being ready and construction all over this resort!