Compare Ski Hotels in Stateline

Friendly staff but understaffed. Nobody answers the phone when you call front desk or housekeeping. Left a voicemail for housekeeping to clean my room on one day and they did not clean the room. Hot tub/jacuzzi was broken my entire stay and did not see any workers trying to get it fixed. (Great hot tub when operational!!) Overall hotel is dingy and needs a deep cleaning. Price is good and close to Heavenly Valley Gondola.

The staff isn’t helpful

Clean rooms.

I booked this hotel because it was mentioned that this is a family friendly property . We were put up in an isolated building far away from the main building .The two rooms we got were on different floors. Next day our keys stopped working , our phones did not work , the building was so outdated that even to enter the room we had to go through an outdated elevator and an open area . There was no one i could talk to when our keys stopped working and there was no way to contact the main building as our room phones were broken(both the rooms) . i called the office through my phone and no one picked up. We had the worst experience and complained to the main office the next day . They then moved us to a new building on the second day of our stay . Why were we put in such a bad building and room when we are paying more than 1300 dollars for our stay . I do not expect hotels.com to randomly assign us bad rooms .It caused so much inconvenience to us as we had 3 kids with us

Arcade was closed my kid got disappointed

The room was clean and it was modern. It was close to restaurants, shops, and entertainment. Had a great stay here, definitely will stay her again when we come back.