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Syracuse Grand

2.5 star property

Photo gallery for Syracuse Grand

Superior Double Room, Refrigerator & Microwave
LCD TV
Indoor pool
Reception
Free daily buffet breakfast

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Place, Hopkins Road County Park
    ‪10 min walk‬
  • Place, Onondaga Lake Park
    ‪1 min drive‬
  • Place, Lake Onondaga
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Refrigerator

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Refrigerator

Standard Double Room, Refrigerator

Standard Double Room, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, Refrigerator & Microwave

Superior Double Room, Refrigerator & Microwave

Superior Double Room, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Superior Single Room, Refrigerator & Microwave

Superior Single Room, Refrigerator & Microwave

Superior Single Room, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room, Refrigerator

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, Refrigerator

  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Spa pool
  • Free airport shuttle
  • Pet-friendly
4.2 out of 5, Very good, 1,001 reviews
The price is NZ$187
includes taxes & fees
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About the area

Liverpool

Located in Liverpool, Syracuse Grand is within a 10-minute drive of Destiny USA and Armory Square. .This hotel is 5.3 mi (8.5 km) from Landmark Theatre and 5.9 mi (9.4 km) from The Oncenter.

What's nearby

  • Hopkins Road County Park - 10 min walk - 0.9 km
  • Onondaga Lake Park - 1 min drive - 1.8 km
  • Lake Onondaga - 1 min drive - 1.8 km
  • Sainte Marie among the Iroquois - 1 min drive - 1.8 km
  • Salt Museum - 2 min drive - 2.5 km

Getting around

  • Syracuse Regional Transportation Center - 11 min drive
  • Hancock Intl. Airport (SYR) - 12 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Francesca's Italian Kitchen - ‬3 min drive
  • ‪Denny's - ‬3 min drive
  • ‪Dunkin' - ‬4 min drive

About this property

Syracuse Grand

Hotel with free parking, in the vicinity of Destiny USA
Syracuse Grand offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 61 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a television in a common area.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Liverpool? This hotel has 900 square feet (84 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 900 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • No lift
  • Roll-in shower (122 centimetre wide)

More

  • 2 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Liverpool Syracuse & Suites

Syracuse Grand Reviews

Reviews

6.6
Rating 10 - Excellent. 249 out of 1000 reviews
Rating 8 - Good. 232 out of 1000 reviews
Rating 6 - Okay. 198 out of 1000 reviews
Rating 4 - Poor. 151 out of 1000 reviews
Rating 2 - Terrible. 170 out of 1000 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tara

Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Our room needed to be cleaned better. There were stains in the wall, floor, and couch.
Stayed 1 night in Oct 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and breakfast were nice
Stayed 2 nights in Oct 2025

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Judith

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave us was filthy, the bathroom in a disgusting state. The next room was missing soap, towels, tissues, & the phone was broken. The toilet pedestal was not firmly anchored into the floor, it was dangerous to sit on.The staff appeared confused by our requests for better service. We explained the problems several times and got mostly incomprehension (this was not due to a language problem). We left for our meeting and on our return there was a dirty rubber glove in the bathroom but not change in the situation. Attempts to get access to the manager were unsuccessful. I would recommend that no one stay at this place.
Stayed 2 nights in Oct 2025

8/10 Good

Delfina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was delicious, service was excellent. Room,pool,and hot tub clean. Would stay here again
Stayed 1 night in Oct 2025

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Juliet

Stayed 1 night in Oct 2025

6/10 Okay

Keaira

Business traveller
Liked: Cleanliness, amenities
Simple nice easy and clean
Stayed 2 nights in Sep 2025

6/10 Okay

elizabeth

Stayed 2 nights in Sep 2025

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2025

4/10 Poor

Alison

Liked: Cleanliness
Disliked: Property conditions & facilities
The indoor pool was so cold my kids wouldn’t even swim in it, the hot tub was out of order. There was no one to help the front desk staff in the morning with breakfast, so everything kept running out, including silverware. I had to take my kids out to a diner for breakfast in the morning instead.
Stayed 1 night in Sep 2025

6/10 Okay

Rosanna

Travelled with partner
The hotel just had a weird vibe… Didn’t see too many ppl. Staff was nonexistent. Room was big, but little dusty…
Stayed 1 night in Sep 2025

10/10 Excellent

Cathleen

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Great staff dirty facility

It was nice the staff was amazing, but the pool is falling apart and water is cloudy. The hot tub had so much skin in it that when you step in it moves. Cob webs in the room and dust balls (not bunnies) in the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It really could be a lot cleaner.
Stayed 3 nights in Sep 2025

4/10 Poor

Megan

Liked: Cleanliness, room comfort

Disappointed

Hot tub had been out of commission for two weeks.. that was the reason why we booked the best Western was for the hot tub… They could have updated their website to let people know that the hot tub would not be available… This was not a last-minute break… It’s been out of commission for over two weeks… also, you had one person running the desk and the breakfast… Wasn’t fair for her… She did the best she could… Coffee in the crafts were warm, not hot and… I don’t think it cost that much more but nobody really drinks coffee anymore with just cream and sugar… Quinn, you have those little packets of either French vanilla or hazelnut for the coffees… Everyone loves flavored coffee nowadays… You had none of that that rooms were clean bed was comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

various comments

Bed was comfortable. Place is a bit worn.Stairway was dirty and needed vacuuming. Pre packaged pancakes are less than desirable. Eggs fresh!! There was no bath mat for having a shower
Stayed 1 night in Sep 2025

8/10 Good

UCHE

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexis

Stayed 1 night in Sep 2025

2/10 Terrible

Brenda

I’m very disappointed. I tried to reschedule for a different day or get a refund and they refused to do anything to help me. I will never book any stay at this place.
Stayed 1 night in Aug 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for a non smoker room, but room smelled like smoke
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025