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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Property amenity
Interior
Point of interest
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free airport shuttle
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

View map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, New York State Fairgrounds
    ‪11 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪12 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪2 min drive‬

Room options

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

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  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Air conditioning
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The price is NZ$150
includes taxes & fees
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About the area

North Syracuse

When you stay at Candlewood Suites - Syracuse Airport by IHG in North Syracuse, you'll be in the business district, within a 10-minute drive of Syracuse University and Destiny USA. .This hotel is 7.1 mi (11.4 km) from JMA Wireless Dome and 7.4 mi (12 km) from New York State Fairgrounds.

What's nearby

  • Destiny USA - 4 min drive - 7.5 km
  • Armory Square - 7 min drive - 11.4 km
  • JMA Wireless Dome - 9 min drive - 13.6 km
  • New York State Fairgrounds - 11 min drive - 17.5 km
  • St. Joseph’s Health Amphitheater at Lakeview - 12 min drive - 21.3 km

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪7 Brew Coffee - ‬10 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Dunkin' - ‬5 min walk
  • ‪APlus at Sunoco - ‬3 min drive
  • ‪Taco Bell - ‬3 min walk

About this property

Candlewood Suites - Syracuse Airport by IHG

Suburban hotel with airport shuttle service and a 24-hour fitness center
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Make yourself at home in one of the 115 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and ski storage. This hotel also features a television in a common area, a picnic area, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites - Syracuse Airport by IHG.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available on request).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.4
Rating 10 - Excellent. 271 out of 1015 reviews
Rating 8 - Good. 205 out of 1015 reviews
Rating 6 - Okay. 141 out of 1015 reviews
Rating 4 - Poor. 161 out of 1015 reviews
Rating 2 - Terrible. 237 out of 1015 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL VINCENT, Groton

It was close to the airport.
Stayed 1 night in Jul 2025

4/10 Poor

Rosemary

Travelled with partner
Liked: Staff & service, property conditions & facilities
This hotel is really worn down. The room smelled musty, the walls were stained, it was hard to find a power outlet and the dishes in the kitchen were stained. I will never stay there again.
Stayed 1 night in Jul 2025

8/10 Good

Jodi

Stayed 1 night in Jul 2025

8/10 Good

Theresa

Liked: Cleanliness, amenities
Not much
Stayed 1 night in Jul 2025

8/10 Good

Dragon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Full fridge & fuzzy feet

It was a great location for a decent price. They were training a new employee at check-in and it all went smoothly! The room could have been a little cleaner - fuzz on the floor stuck to my feet. The suite was wonderfully equipped with a full fridge!
Stayed 1 night in Jul 2025

4/10 Poor

Jack

Disliked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much improved!
Stayed 1 night in Jul 2025

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The ac didn’t work properly. The room was dirty and outdated. There was a very bad smell in the room. I would never stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere clean and friendly staff
Stayed 1 night in Jul 2025

2/10 Terrible

Jean

Disliked: Room comfort

Awful hotel

The air conditioning did not work. The temperature in the room did not get below 85 degrees,
Stayed 1 night in Jul 2025

6/10 Okay

Waled, NEPEAN

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
The staff was great. The room was dated, damp and dirty with questionable stains on the couch. The pull out mattress was almost non-existent.
Stayed 1 night in Jul 2025

10/10 Excellent

Mitchell, Colonial Heights

Liked: Amenities
Outstanding
Stayed 1 night in Jun 2025

6/10 Okay

Nathan

On my first stay on July 3rd, this place was a NIGHTMARE. Relative to that it was just fine on the 10th.
Stayed 1 night in Jul 2025

8/10 Good

michael

Liked: Staff & service, property conditions & facilities, room comfort
all was fine but the sofa was very dirty
Stayed 2 nights in Jul 2025

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful, offering to drive us to a nearby restaurant to which we decided to walk. The bathroom in our room was in need of renovation but clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Very nice
Stayed 1 night in Apr 2025

4/10 Poor

Laurence

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very sticky carpet. Room smelled.
Stayed 1 night in Jul 2025

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the grossest Candlewood suites out of three I have stayed in. Basicallt hostile receptionist and no pans in the kitchen. But the perfume stench is the worst. Gives me a headache.
Stayed 1 night in Jul 2025

2/10 Terrible

Tracie

Disliked: Cleanliness, property conditions & facilities, room comfort

Not as expected

The hotel is run down and not as advertised. There were homeless people in the parking lot.
Stayed 2 nights in Jun 2025

4/10 Poor

Wendy

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very convenient to airport. Nice clean room. No desk in room, and oddly (unsafely) light in bathroom goes off when exhaust fan times out. Got caught in shower in the dark and needed to feel my way out to open door so I could see to turn light on again.
Stayed 1 night in Jun 2025