Book Relais & Chateaux Taupō accommodation from NZ$96

Arrived late so didn't use pool. unit tidy but cups had tea stains in the bottom and cobwebs on walls in bedroom

Such a little treasure! Also the staff is amazing! Felt like visiting a aunts house it was just special.

The jetted tub is perfect for couple! Room is decently clean, TV didnt work but it doesn’t matter much, good service

Parking was easy, love the location on the lake edge, staff were friendly and helpful, obliging...definitely will stay again.

We stayed at Grandeau Thermal Spa Resort on the 16th–17th of May and unfortunately left feeling quite disappointed overall. The biggest issue was the general cleanliness and upkeep of the rooms and facilities, which did not meet the standard we expected, especially for somewhere calling itself a “resort and spa.” The rooms felt extremely bare and empty, lacking any warmth or atmosphere. Even simple touches like artwork on the walls, themed décor, bedside lamps, or softer lighting would make a huge difference. At the moment the rooms feel cold and unfinished rather than relaxing or luxurious. The overhead lighting was also very harsh, and bedside lamps would have made the space much more comfortable in the evenings. Even with the heat pump going we found our room to be extremely cold in the master bedroom and had to sleep upstairs (3 of those stairs not having the support board under them was a bit worrying too). As well as a vent going straight from the bathroom to the bedroom?? Without evidence I cannot say it wasnt insulated but it definitely felt as such. There is definitely potential here, but at the moment it feels like the property needs more attention to presentation, comfort, and overall guest experience to match the expectations set by the advertising and pricing.

Better than most