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Hotel La Palma Princess

4.0 star property

Photo gallery for Hotel La Palma Princess

11 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
View from property
5 restaurants, breakfast served
5 bars/lounges, 2 poolside bars

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Spa
  • Room service
  • Gym

Explore the area

View map
Carretera de la Costa, Cerca Vieja 10, Fuencaliente de la Palma, La Palma, 38740
  • Teneguia Volcano
  • Playa de la Zamora Chica
    ‪4 min drive‬
  • San Antonio Volcano
    ‪11 min drive‬
  • Santa Cruz de la Palma (SPC)
    ‪28 min drive‬

Room options

View all photos for Standard Room Sea View Single Use

1 bedroom, premium bedding, minibar, desk

Standard Room Sea View Single Use

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Room (2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Standard Room (2 Adults + 1 Child)

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, desk

Standard Room

8.6 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (Superior, 2 Adults + 3 Children)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 2 Adults + 3 Children)

  • 44 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Sea View (Superior, 3 Adults+3 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 3 Adults+3 Children)

  • 44 sq m
  • Sea view
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Sea View (Superior, 3 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 3 Adults + 2 Children)

  • 44 sq m
  • Sea view
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Suite, Balcony, Ocean View

1 bedroom, premium bedding, minibar, desk

Suite, Balcony, Ocean View

  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View (Superior, 2 Adults+2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 2 Adults+2 Children)

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room, Partial Sea View (Superior, 3 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 3 Adults + 1 Child)

  • 44 sq m
  • Partial sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Suite, Balcony, Ocean View (Single Use)

1 bedroom, premium bedding, minibar, desk

Suite, Balcony, Ocean View (Single Use)

  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room, Sea View (Superior, 2 Adults + 3 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 2 Adults + 3 Children)

  • 44 sq m
  • Sea view
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Sea View (Superior,2 Adults + 4 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior,2 Adults + 4 Children)

  • 44 sq m
  • Sea view
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room, Partial Sea View (2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Standard Room, Partial Sea View (2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Sea View (Superior, 3 Adults+1 Child)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 3 Adults+1 Child)

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room Single Use

1 bedroom, premium bedding, minibar, desk

Standard Room Single Use

  • 22 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Family Room (Superior, 4 Adults)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 4 Adults)

  • 44 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room (Superior, 3 Adults + 3 Children)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 3 Adults + 3 Children)

  • 44 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room (Superior, 4 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 4 Adults + 2 Children)

  • 44 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room (Superior, 4 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 4 Adults + 1 Child)

  • 44 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Sea View (Superior, 4 Adults)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 4 Adults)

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room (Superior, 2 Adults + 4 Children)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 2 Adults + 4 Children)

  • 44 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 3 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 3 Adults + 2 Children)

  • 44 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room (Superior, 3 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 3 Adults + 2 Children)

  • 44 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Sea View (Superior, 4 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior, 4 Adults + 1 Child)

  • 44 sq m
  • Sea view
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room (Superior, 3 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 3 Adults + 1 Child)

  • 44 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room, Sea View (Superior 4 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Sea View (Superior 4 Adults + 2 Children)

  • 44 sq m
  • Sea view
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Single Room, Partial Sea View

1 bedroom, premium bedding, minibar, desk

Standard Single Room, Partial Sea View

  • 22 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Family Room, Partial Sea View (Superior, 3 Adults+ 3 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 3 Adults+ 3 Children)

  • 44 sq m
  • Partial sea view
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room, Partial Sea View

1 bedroom, premium bedding, minibar, desk

Standard Room, Partial Sea View

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Partial Sea View (3 Adults)

1 bedroom, premium bedding, minibar, desk

Standard Room, Partial Sea View (3 Adults)

  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, Partial Sea View (2 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Standard Room, Partial Sea View (2 Adults + 2 Children)

  • 22 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 4 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 4 Adults + 1 Child)

  • 44 sq m
  • Partial sea view
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room (3 Adults)

1 bedroom, premium bedding, minibar, desk

Standard Room (3 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room, Sea View (3 Adults)

1 bedroom, premium bedding, minibar, desk

Standard Room, Sea View (3 Adults)

  • 22 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 2 Adults + 3 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 2 Adults + 3 Children)

  • 44 sq m
  • Partial sea view
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Suite, Balcony, Ocean View (2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Suite, Balcony, Ocean View (2 Adults + 1 Child)

  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Room, Sea View (2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, desk

Standard Room, Sea View (2 Adults + 1 Child)

  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 4 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 4 Adults + 2 Children)

  • 44 sq m
  • Partial sea view
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room, Sea View

1 bedroom, premium bedding, minibar, desk

Standard Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Balcony, Ocean View (3 Adults)

1 bedroom, premium bedding, minibar, desk

Suite, Balcony, Ocean View (3 Adults)

  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 2 Adults + 4 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 2 Adults + 4 Children)

  • 44 sq m
  • Partial sea view
  • Sleeps 6
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Suite, Balcony, Ocean View (2 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Suite, Balcony, Ocean View (2 Adults + 2 Children)

  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 4 Adults)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 4 Adults)

  • 44 sq m
  • Partial sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room (Superior, 2 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room (Superior, 2 Adults + 2 Children)

  • 44 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room, Sea View (2 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Standard Room, Sea View (2 Adults + 2 Children)

  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room (2 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Standard Room (2 Adults + 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, Partial Sea View (Superior, 2 Adults + 2 Children)

1 bedroom, premium bedding, minibar, desk

Family Room, Partial Sea View (Superior, 2 Adults + 2 Children)

  • 44 sq m
  • Partial sea view
  • Sleeps 4
  • 4 Twin Beds

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About the area

Fuencaliente de la Palma

Located in Fuencaliente de la Palma, Hotel La Palma Princess is connected to the convention center, within a 5-minute drive of La Palma Beaches and Playa de la Zamora Grande. .This family-friendly hotel is 1.1 mi (1.8 km) from Playa de la Zamora Chica and 1.8 mi (2.9 km) from Punta Larga.

What's nearby

  • Iglesia de Nuestra Senora de los Banos - 3 min drive - 2.3 km
  • Playa de la Zamora Chica - 4 min drive - 2.3 km
  • Fuencaliente Lighthouse - 9 min drive - 7.9 km
  • San Antonio Volcano - 11 min drive - 5.3 km
  • Puerto Naos Beach - 25 min drive - 22.6 km

Getting around

  • Santa Cruz de la Palma (SPC) - 52 min drive

Restaurants

  • ‪Piano Bar, La Palma Princess - ‬1 min walk
  • ‪Bodegas Teneguia - ‬10 min drive
  • ‪Panaderia Zulay - ‬10 min drive
  • ‪Pizzeria - ‬2 min walk
  • ‪Bar Parada - ‬7 min drive

About this property

Hotel La Palma Princess

Family-friendly hotel with 5 restaurants connected to the convention center in Fuencaliente de la Palma
Hotel La Palma Princess offers 378 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Satellite television is provided.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of bedsheets can be requested.

6 outdoor tennis courts and a health club are featured at the hotel. 11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Children under 4 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 378 air-conditioned rooms featuring minibars. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 11 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Taburiente, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Taburiente - This buffet restaurant serves breakfast, lunch, and dinner.
La Choza - This poolside restaurant serves breakfast only. Reservations are required. Open daily.
La Tasca - This restaurant serves dinner only. Reservations are required. Open daily.
Pizzeria - Overlooking the ocean, this restaurant serves brunch and lunch. Reservations are required. Open daily.
La Vita - This restaurant serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hotel La Palma Princess are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • La Choza
  • La Tasca
  • La Vita
  • Pizzeria
  • Taburiente

Things to do

  • 11 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 24-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • In-room safe fee: EUR 2 per day
  • Facilities fee: EUR 15 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the hot tub, and guests under 4 years old are only allowed in the fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

La Palma Princess & Teneguia Princess Fuencaliente De La Palma
Teneguía Princess
Teneguía Princess Fuencaliente de la Palma
Teneguía Princess Hotel
Palma Teneguia Princess Resort Fuencaliente de la Palma
Palma Teneguia Princess Resort
Palma Teneguia Princess
La Palma Princess Hotel
La Palma Teneguia Princess Resort
La Palma Tenguia Princess Vital Fitness
La Palma Teneguia Princess Vital Fitness
La Palma Princess Fuencaliente de la Palma
La Palma Princess Hotel Fuencaliente de la Palma

Reviews

Hotel La Palma Princess Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 147 out of 417 reviews
Rating 8 - Good. 197 out of 417 reviews
Rating 6 - Okay. 52 out of 417 reviews
Rating 4 - Poor. 15 out of 417 reviews
Rating 2 - Terrible. 6 out of 417 reviews

Reviews

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice food good swimming pools, always things to do.
Stayed 7 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great facilities

Wonderful time here. Mostly the staff were pleasant. A few grumpy staff restaurant staff which was a shame.
Poolside
Stayed 3 nights in Feb 2025

8/10 Good

Sylvie

Travelled with partner
Liked: Property conditions & facilities
We had a room 5105S in a great location, close to everything with a great view. Beds were very comfortable, the black out drapes kept the light out and the sofa bed added a nice extra seating area. The landscaping was beautiful and well maintained, the pools absolutely stunning but not well patronized except for the heated one. We preferred the times without animation, thankfully there wasn’t much, thank god because it was horrible noise. We complained and it seemed to work, otherwise there was absolutely nowhere to escape on the premises, not even our room. It should not be allowed. Both morning and evening buffets had a lot of choices and very good food but the access to what one is looking for very badly planned. To put butter with salad ( to keep it cold ?) Is plain stupid in this climate; not close to the breads ? Hiding spoons, napkins, bowls, condiments, in an entire week, we never mastered the illogical presentation of foods. Everything was quite tasty and well prepared but within an hour of opening the buffets, they were out of juices, cafes, red wine or popular meats and they didn’t replenish. The cleanliness of the dishes and utensils were often questionable, and the crowd management tedious. We were even made to wait outside, unprotected from the rain. But the property is beautifully stunning, not easy to access which adds to the charm and with a car to tour around, had a very nice week taking advantage of the different sites on that side of the island.
Stayed 7 nights in Jan 2025

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

We stayed one week at this large holiday resort in La Palma with stunning views and several great swimming pools. The resort is family-friendly and offers plenty of amenities. However, the check-in process was frustrating, taking over an hour after a long journey. While the rooms were clean, they clearly needed maintenance, with noticeable mold in the bathrooms. The food at the Food Market was okay but often overcooked and dry, and the coffee was disappointing. Overall, it’s a decent option for families but could improve in key areas.
Stayed 7 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely resort

Massive complex,so some rooms are quite a trek from the pools, but they are excellent pools, food as expected, grounds and buildings really good condition and clean, clearing service bit slow at meals, good WiFi, quite isolated, nothing within walking distance but bus stop outside hotel if you feel like exploring, although car a much more practical option.
Stayed 6 nights in Dec 2024

6/10 Okay

Catherine

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very all inclusive style. Mass amount of people. They're were live cockroaches not only on the grounds but in the dinning hall. Location is very inconveniente. Long windy road to leave the hotel to get anywhere. Couldn't turn off a/c in the room.
Stayed 6 nights in Aug 2024

4/10 Poor

Agnieszka

Liked: Property conditions & facilities
Disliked: Staff & service
The property is beautiful, food delicious and amazing gym and fitness. But full of cockroaches and stuff not bothering.
Stayed 3 nights in Feb 2024

8/10 Good

Farshid

Travelled with family and small children
Liked: Cleanliness, amenities
For a four star it was good. Thumps up. only a few things that should not spoil it for you... 1. Only 1 heated pool in the Autumn. 2. For meals you are told where to sit, rather than choosing for yourself. (I felt like a school child, after queuing to get in the dining hall) And a member of senior staff, very rude, for a chair that was not allocated to a table that we wanted to sit on. Very bizarre, on every meal. The food was very good. 3. The other staff including reception, were great.
Stayed 4 nights in Dec 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute nite cheeky week away and we thoroughly enjoyed it
Stayed 7 nights in May 2023

10/10 Excellent

Robin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful setting. Great amenities.
Stayed 7 nights in Mar 2023

10/10 Excellent

Alfredo

Stayed 3 nights in Mar 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful as it was surrounded by nature - mountains and nature. No beach close by and no where to walk xcept around the hotel.
Stayed 14 nights in Jan 2023

10/10 Excellent

Jody

Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating swimmingpoll were great. Stuff are helpful. Rooms are big and clean. Hotel is quite big in peak of season I think there is very craudly.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay in La Palma

Good resort value for the price. Beautiful views, incredible pool facilities. Facilities not the newest but they are well-maintained, very comfortable, and looks like the resort is constantly updating small items as they go along. Great attention to detail in design and upkeep. Included kids club a great plus for families with younger children. Accommodations spread out across low-rise buildings make the resort not feel overwhelming. Note that WiFi is a separate charge - would advise hotel to include it in this day and age!
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service

One of the few options available in island

Rude staff, especially at front desk, treat guests as if they were small children, calling their attention of what be done and not be done. Huge lines for everything. It's like being in a bad cruise ship. Food below average, in large quantities. Hotels caters to low middle income tours and guests. Avoid if possible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but they need to offer free Wifi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great location

The showers/drains need to get upgraded to avoid overflow.

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heerlijke getaway in januari gehad.

Prachtig gelegen groot en netjes resort voorzien van alle gemakken. Vriendelijk personeel. Beetje gedateerde kamer 9103S maar groot en van alle gemakken voorzien. Schoonmaak indien gewenst elke dag. Eten in biffervorm en veel keuzes. Hadden half pension en daar hoort geen drinken bij bij avondeten. Vinden we apart. Kosten drankjes op zich prima, heerlijke week in voorseizoen gehad.
Stayed 7 nights in Jan 2025

10/10 Excellent

Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hemos pasado unos días estupendos en familia. El equipo de animadores es muy agradable y se han portado fenomenal con nuestra hija, sobretodo Irene, Macarena, Irma y Thyson. Enhorabuena a todos!!
Stayed 6 nights in Jan 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prima all inclusive

Echt een all inclusive hotel Inchecken duurde even. Ontbijt zeer goed alles aanwezig en goede kwaliteit Avondmaaltijden of beter aanbod redelijk uitgebreid en kwaliteit best goed. Zeker salade en fruit deel alsmede de desserts Helaas geen koffie optie als dessert optie Vlees kwaliteit. De steaks ed vond ik echt zeer magere kwaliteit. Ook viel het regelmatig uit de toon met andere gerechten zodat alles maar beetje los op je bord lag. De meer thema gerichte opties zoals mexican was goed alleen vlakke smaak. Voor iedere mond dus geschikt Kamers zijn perfect. Ook bedden. Kan niet anders zeggen. Uitzicht op zonsondergang is aanrader. Goede compensatie want hotel ligt ver weg van alles.20 minuten naar fuencaliente als eerste dorp dichtbij. Voor wandelaars zoals ik mss daarom wat onhandig. Auto dan nodig. Gemakswinkel veel te duur, beperkt iets te krijgen. Voor wandelaars was optie lunch pakketje fijn geweest.
Stayed 7 nights in Jan 2025

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimi servizi, il buffet è molto ricco e il rapporto qualità prezzo è ottimo. Ci sono due piscine riscaldate, utilizzabili anche in inverno. Unica pecca: aprirei la spa un'oretta per i ragazzi. Che non sia aperta per i bambini (sotto gli 11 anni) è un vero plus.
Stayed 3 nights in Jan 2025

8/10 Good

José Manuel Adame

Stayed 3 nights in Dec 2024

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Está muy alejado de todo
Stayed 3 nights in Dec 2024