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One Tijuana Otay

3.0 star property

Photo gallery for One Tijuana Otay

Interior
Lobby lounge
Reception
Restaurant
In-room safe, desk, blackout curtains, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View map
Ave. Aeropuerto 1600, Lote 20, Baja California Norte, Tijuana, BC, 22390
  • Place, Alameda Otay
    ‪1 min walk‬
  • Place, Autonomous University of Baja California
    ‪10 min walk‬
  • Place, U.S. Consulate General Tijuana
    ‪15 min walk‬
  • Airport, Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪6 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout curtains, free WiFi

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(80 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

In-room safe, desk, blackout curtains, free WiFi

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(33 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

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About the area

Tijuana

When you stay at One Tijuana Otay in Tijuana, you'll be connected to a shopping center, a 4-minute drive from U.S. Consulate General Tijuana and 9 minutes from CAS Visa USA. .This hotel is 6.2 mi (10.1 km) from San Ysidro Border Crossing and 6.8 mi (10.9 km) from Las Americas Premium Outlets.

What's nearby

  • Alameda Otay - 1 min walk - 0.0 km
  • Caliente Casino - 2 min walk - 0.2 km
  • Autonomous University of Baja California - 10 min walk - 0.9 km
  • U.S. Consulate General Tijuana - 15 min walk - 1.3 km
  • High Performance Center in Tijuana - 17 min walk - 1.5 km

Getting around

  • Beyer Blvd Trolley Station - 22 min drive
  • San Diego Santa Fe Depot - 27 min drive
  • Tijuana Intl. Airport (TIJ) - 11 min drive

Restaurants

  • ‪Agredanos Burguer - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Buffalo Wild Wings - ‬1 min walk
  • ‪Café de la Flor - ‬9 min walk
  • ‪Sirloin Stockade - ‬2 min walk

About this property

One Tijuana Otay

One Tijuana Otay offers 120 air-conditioned accommodations with safes and blackout drapes/curtains. Flat-screen televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.
This smoke-free hotel was built in 2018.
Grab a bite from the snack bar/deli serving guests of One Tijuana Otay. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 100 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2018
  • Double-glazed windows
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: MXN 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

One Tijuana Otay Hotel
One Otay Hotel
One Tijuana Otay Hotel
One Tijuana Otay Tijuana
One Tijuana Otay Hotel Tijuana

One Tijuana Otay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 867 out of 1427 reviews
Rating 8 - Good. 292 out of 1427 reviews
Rating 6 - Okay. 147 out of 1427 reviews
Rating 4 - Poor. 54 out of 1427 reviews
Rating 2 - Terrible. 67 out of 1427 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Mariela

Disliked: Cleanliness, staff & service, amenities
The hotel is relatively new but there is paint peeling off the fixtures in the restroom are missing. And the staff at check in were extremely rude. Horrible experience
Stayed 1 night in Jan 2026

10/10 Excellent

Bernardino

Liked: Cleanliness, staff & service, amenities
Excelente ubicación para ir caminando al Consulado. Zona limpia y segura
Stayed 1 night in Jan 2026

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were very helpful
Stayed 2 nights in Nov 2025

8/10 Good

Norma

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Super convenient, easy check-in Breakfast was not all of that, but it was great to have something before everything else opened up Staff was amazing and kind, we do not encounter any issues at all The shopping center was great, we had so many options to eat and shop at a walking distance After needing to return to Tijuana, we absolutely came back for a second trip that lasted a week and we booked this hotel again
Stayed 1 night in Jan 2026

10/10 Excellent

orlando

Stayed 1 night in Jan 2026

10/10 Excellent

jose luis

Stayed 1 night in Jan 2026

4/10 Poor

Adan

Disliked: Cleanliness, staff & service, amenities
Staff was okay, room was dirty, no soap, no shampoo or body wash
Stayed 2 nights in Jan 2026

6/10 Okay

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms to small and pricy
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Stayed 1 night in Dec 2025

10/10 Excellent

Jaime

Stayed 1 night in Jan 2026

10/10 Excellent

Alejandro

Stayed 1 night in Jan 2026

10/10 Excellent

Jaime

Stayed 1 night in Jan 2026

10/10 Excellent

Sharlyn

Stayed 1 night in Dec 2025

10/10 Excellent

Irma, Lake Elsinore

Stayed 1 night in Dec 2025

8/10 Good

SEAN

Stayed 4 nights in Dec 2025

8/10 Good

Abraham

Stayed 1 night in Dec 2025

10/10 Excellent

Jorge

Stayed 1 night in Dec 2025

10/10 Excellent

FERNANDO

Stayed 2 nights in Dec 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Room and bathroom was modern, but towel racks kept falling off the wall.
Stayed 1 night in Dec 2025

8/10 Good

Javier

Stayed 2 nights in Nov 2025

6/10 Okay

Karina, Dinuba

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect and clean the only downside is that it's in a plaza, that night they had a rock band all night and the workers that where outside cleaning where very loud. Didn't get much sleep.
Stayed 1 night in Dec 2025

8/10 Good

Douglas

Very small rooms, but comfortable.
Stayed 1 night in Dec 2025

4/10 Poor

Jose, Santa Ana

Stayed 1 night in Dec 2025

10/10 Excellent

Alex Germain

Stayed 2 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my fist time using or staying at One Hotels in Mexico and for sure I’ll stay book a room at this hotels in Mexico one of the best accommodation and services I ever had in my life visit Mexico thank you very much guys for all your hard work at this Location in Tijuana Mexico Plaza
Stayed 1 night in Dec 2025