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One Tijuana Otay

3.0 star property

Photo gallery for One Tijuana Otay

Reception
Lobby
Superior Room, 1 Queen Bed
Interior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
Ave. Aeropuerto 1600, Lote 20, Baja California Norte, Tijuana, BC, 22390
  • Alameda Otay
    ‪3 min walk‬
  • U.S. Consulate General Tijuana
    ‪15 min walk‬
  • Macroplaza Insurgentes
    ‪7 min drive‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

In-room safe, desk, blackout curtains, free WiFi

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(24 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout curtains, free WiFi

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(69 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is NZ$233
includes taxes & fees
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About the area

Tijuana

With a stay at One Tijuana Otay in Tijuana (Mesa de Otay), you'll be a 2-minute drive from U.S. Consulate General Tijuana and 8 minutes from San Ysidro Border Crossing. .This eco-certified hotel is 6.7 mi (10.8 km) from Las Americas Premium Outlets and 3.8 mi (6.2 km) from Macroplaza Insurgentes.

What's nearby

  • Alameda Otay - 3 min walk - 0.3 km
  • U.S. Consulate General Tijuana - 15 min walk - 1.3 km
  • Estadio Caliente - 6 min drive - 6.4 km
  • El Trompo Interactive Museum Tijuana - 7 min drive - 7.9 km
  • Macroplaza Insurgentes - 7 min drive - 7.5 km

Getting around

  • San Ysidro Transit Center Station - 9 min drive
  • San Diego Santa Fe Depot - 26 min drive
  • Tijuana Intl. Airport (TIJ) - 8 min drive

Restaurants

  • ‪Agredanos Burguer - ‬7 min walk
  • ‪Mr. Pampas Do brasil - ‬4 min walk
  • ‪Kong Fui Buffete - ‬7 min walk
  • ‪Moma sushi + pizza - ‬7 min walk
  • ‪IHOP - ‬7 min walk

About this property

One Tijuana Otay

Eco-certified hotel with free breakfast connected to a shopping center in Tijuana
One Tijuana Otay offers 120 air-conditioned accommodations with safes and blackout drapes/curtains. Flat-screen televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.
This smoke-free hotel was built in 2018.
Grab a bite from the snack bar/deli serving guests of One Tijuana Otay. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 100 per day)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2018
  • Double-glazed windows
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: MXN 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

One Tijuana Otay Hotel
One Otay Hotel
One Tijuana Otay Hotel
One Tijuana Otay Tijuana
One Tijuana Otay Hotel Tijuana

Reviews

One Tijuana Otay Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 726 out of 1207 reviews
Rating 8 - Good. 248 out of 1207 reviews
Rating 6 - Okay. 117 out of 1207 reviews
Rating 4 - Poor. 57 out of 1207 reviews
Rating 2 - Terrible. 59 out of 1207 reviews

Reviews

4/10 Poor

oscar

Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Stayed 1 night in Jun 2025

4/10 Poor

Susana, Calexico

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Se escucha mucho ruido de los cuartos de alado, toallas muy viejas y le falta manyenimiento al hotel
Stayed 1 night in Jun 2025

4/10 Poor

Briseida

Travelled with family
Disliked: Staff & service
The staff was rude and they charged me extra fees which was so annoying
Stayed 1 night in Jun 2025

10/10 Excellent

daniel

Stayed 1 night in Jun 2025

6/10 Okay

Sara

Stayed 1 night in May 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

horrible experience

this was our second time staying here . the first time was okay , the music outside was a little loud but was fine we decided to stay here again because it’s convenient for us and i enjoyed the shopping mall. we decided to give it another try . We stayed here on our wedding night and unfortunately had a really disappointing experience. We got locked out of our room and couldn’t get back in until the next morning, we didn’t receive an apology we just got switched to another room without any of our stuff . The room itself wasn’t much better. The floors weren’t clean, the shower hadn’t been properly cleaned, and there was no extra toilet papper they did not restock. The towels were very worn out and should’ve been replaced a long time ago. Overall, it felt like the staff didn’t care much about the guests or the condition of the rooms. Definitely won’t be coming back, and I wouldn’t recommend it if you’re looking for a comfortable or reliable stay.
Stayed 1 night in May 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service
this will be my last time staying here ! the first time it was okay. the music from the outside was a little loud but i love the shopping mall so i wanted to try it out again . but this second time we had a very bad experience .
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheldon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the plaza, everything is close…
Stayed 3 nights in Jun 2025

8/10 Good

Alejandro

Stayed 1 night in May 2025

10/10 Excellent

Angel

Stayed 2 nights in Jun 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay,
Stayed 2 nights in May 2025

4/10 Poor

Douglas

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in May 2025

10/10 Excellent

Valeria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfy spot! Definitely recommend for a family.
Stayed 3 nights in May 2025

4/10 Poor

Rose, Santa Barbara

Stayed 1 night in Feb 2025

10/10 Excellent

Rishi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting US consulate.
Stayed 2 nights in May 2025

6/10 Okay

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities

Buena experiencia.

Estuvo bien la estancia, un poco pequeña la habitación. Las camas estaban raras en donde van los pies estaba levantado. En general buena comida en el desayuno pero poca variedad de guisados.
Stayed 1 night in May 2025

8/10 Good

Erik

Liked: Cleanliness, property conditions & facilities
Very convenient
Stayed 1 night in May 2025

8/10 Good

David, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar, limpio y la comida buena
Stayed 1 night in May 2025

6/10 Okay

Sergio, Orange

Stayed 1 night in Mar 2025

8/10 Good

Guadalupe, Chino Hills

Liked: Staff & service, property conditions & facilities
The bathroom although tidy, did not feel clean. the floor was a little dirty and there's appearance of mild mildew in the shower. otherwise the location the price the people were very pleasant. I've stayed in the past and the previous room was very nice.
Stayed 1 night in May 2025

10/10 Excellent

KARLA

Stayed 2 nights in May 2025

2/10 Terrible

Steve

Travelled with partner
Disliked: Property conditions & facilities
Club next door play crazy loud music. First time I could not sleep because of noise
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staff were great, the hotel rooms were clean and comfortable. Location is great with ease of many food and shopping around. Access is limited especially when trying to obtain ride services especially early morning. The hotel is just above a hostel status. I guess my expectations were a little higher reading all the reviews.
Stayed 2 nights in Apr 2025

6/10 Okay

MARIA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already send my comenta to the property
Stayed 1 night in Apr 2025