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Burrstone Inn, an Ascend Collection Hotel

3.0 star property

Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Meeting facility
Standard Room, 1 King Bed, Non Smoking
Lobby
Dinner served
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Gym

Explore the area

View map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Saranac Brewery
    ‪5 min drive‬
  • Place, Stanley Theater
    ‪5 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(49 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Utica

Located in Utica, Burrstone Inn, an Ascend Collection Hotel is in the business district, within a 5-minute drive of Utica College and New Hartford Recreation Center. .This hotel is 1.5 mi (2.5 km) from Charles A Gaetano Stadium and 1.5 mi (2.5 km) from Mohawk Valley Health System - Marketing & Communications.

What's nearby

  • Utica College - 8 min walk - 0.7 km
  • Saranac Brewery - 5 min drive - 5.1 km
  • Utica Memorial Auditorium - 5 min drive - 5.4 km
  • Stanley Theater - 5 min drive - 5.4 km
  • Utica Zoo - 6 min drive - 5.4 km

Getting around

  • Utica Station - 14 min drive
  • Hancock Intl. Airport (SYR) - 61 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Dunkin' - ‬10 min walk
  • ‪Pizza Boys - ‬16 min walk
  • ‪Domino's Pizza - ‬3 min drive

About this property

Burrstone Inn, an Ascend Collection Hotel

Hotel in Utica with free breakfast and a fitness center
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite to eat at Beer Garden, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Utica? This hotel has 3792 square feet (341 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Reviews

Burrstone Inn, an Ascend Collection Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 506 out of 1010 reviews
Rating 8 - Good. 308 out of 1010 reviews
Rating 6 - Okay. 100 out of 1010 reviews
Rating 4 - Poor. 55 out of 1010 reviews
Rating 2 - Terrible. 41 out of 1010 reviews

Reviews

2/10 Terrible

Lilit

Disliked: Cleanliness, staff & service, property conditions & facilities
Did
Stayed 3 nights in Jul 2025

4/10 Poor

Andria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in serious need of attention. Many of the common areas were visibly dirty, with stains on both the floors and walls. In one hallway, I noticed a fire alarm hanging loosely from the wall. This was just one of several safety violations I observed as someone who trains others in OSHA compliance. My initial room (130) had clear signs of water damage on the ceiling and felt damp throughout. Worse, I discovered spiders crawling on me while I slept and found spider egg sacs in multiple corners. I was moved to Room 128 the next morning, which didn’t have the same spider issue, but was still damp, had a strong mildew smell, and dirty floors. Although I wanted to check out early, the city was completely booked due to a local event. This made the experience even more frustrating. The general manager, or the woman I believe to be the general manager, was unprofessional. She repeatedly sat in the back office and refused to assist waiting guests when the front desk clerks were away helping others. On one occasion, another guest and I waited nearly 10 minutes before she reluctantly came out to assist us. On my checkout day, I requested a late checkout due to a delayed flight and was told I had to pay $40 because “the hotel was really busy.” As a Choice Rewards member who had dealt with multiple issues during my stay, I found this response especially disappointing. The only reason this review isn’t a 1-star is because the evening and morning front desk clerks were amazing
Stayed 5 nights in Jul 2025

10/10 Excellent

Kathy, FREWSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast was good and it was close to where our son's in-laws live so it worked out wonderful for us.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

accessible means more than a grab bar or two

i have stayed here many times. loved it. this time my friend needed an accessible room. i had to rearrange the furnitiure to be able to enter the bedroom with his wheelchair. the photo online showed a handheld shower attachment on a hose. althought there was a shower bench and grab bars in the tub. the shower head was fixed high in the shower stall., making rinsing oneself impossible while seated on shower bench. breakfast excellant with attentive staff
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Utica, NY stay

Very nice hotel minutes outside of Utica so very convenient if visiting Utica. Very quiet. Staff friendly and helpful. Pub bar type restaurant with good food. Pool looked lovely and clean even though we did not use it many people were out enjoying it.
Stayed 2 nights in Jul 2025

4/10 Poor

Krista

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property looks beautiful but the hotel stinks. Our room smelled old and musty, my daughters allergies were so bad that she couldn't sleep. The breakfast was great. The pool was so dirty that the kids jumped in and back out very quickly.
Stayed 1 night in Jul 2025

10/10 Excellent

Etan

Liked: Cleanliness, staff & service, property conditions & facilities
As always this is a pleasant hotel to stay at. Staff is great and location to my parents home remains unbeatable. One of the secured entrances didnt unlock when the keycard reader was engaged. That was a bit inconvenient but overall not a buzz killer.
Stayed 1 night in Jul 2025

8/10 Good

Alben

Travelled with family
Liked: Cleanliness, amenities
Property is at a convenient location. Lobby hasn’t changed in as long as I’ve been using this motel. Parking is plentiful and convenient. Room is clean and adequate. There is hardly any light in the room. I went to heat up my coffee but needed to get MY FLASHLIGHT to read CONTROLS.
Stayed 1 night in Jul 2025

2/10 Terrible

Darrell

Travelled with family and small children
Disliked: Amenities
Would never stay again period
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel to stay at. The staff was so nice and sitting with them in the bar area they all acted like family. The food was good and karaoke on the Friday.
Stayed 1 night in Jul 2025

6/10 Okay

Suzy

Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Friendly staff, nice outdoor pool, usual hotel breakfast buffet. We did change rooms once, 1st room was very humid, maybe due to proximity to the pool. Second room was upstairs and 100% better. Would stay here again. Industrial park location which made for a quiet stay (weekend stay).
Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk(Lauren) is very helpful and friendly! Our check-in was quick. We also enjoyed the karaoke at the bar 😊
Stayed 1 night in Jul 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay
Stayed 1 night in Jun 2025

4/10 Poor

elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pool was dirty no one ever cleaned it, on Saturday night there was a party at the hotel with a bunch of rowdy kids looking to intimidate and start confrontations with the guests. They also trashed the bathrooms and areas around the hotel. Harassed the staffers and heard someone say there were weapons involved.don’t know why the police weren’t called! This was not acceptable
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. We will go back.
Stayed 1 night in Jun 2025

8/10 Good

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Denny

Liked: Cleanliness, property conditions & facilities
Friendly and speedy check in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Layla

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved the bed, very sturdy mattress, no pain after sleeping on it. The bathroom and everything else was very clean. Staff is very friendly. The breakfast was good. Would stay there again if we come up again.
Stayed 1 night in Jun 2025