The manager, Daniela, displayed unprofessional and discourteous behavior during our stay, which was far from the level of service expected at a four-star hotel. Our checkout time was scheduled for 11:00 AM, and after leaving for breakfast around 9:00 AM, we returned to our room at approximately 10:00 AM, only to find that our key was no longer functioning. A staff member assisted us by calling Daniela to open the door, and we waited for about 30 minutes for her arrival. When Daniela finally arrived, she immediately adopted a hostile and dismissive attitude, raising her voice and stating that she could not open the door, insisting that I go downstairs instead. I explained that if we had been informed of this from the beginning, we would have done so without issue. Furthermore, had she approached us in a respectful and professional manner, I would not have had any objection to retrieving a new key card from the front desk. Ultimately, Daniela did open the door for us after verifying my identity with my ID—proving that a trip to the front desk had not been necessary. However, throughout the interaction, she continued to roll her eyes and interrupt me as I attempted to understand why my key had been deactivated before our scheduled checkout time. By the time we finally got into our room, we had little to no time left before checkout. Thankfully, when we called the front desk, a gentleman was kind enough to extend our checkout time until noon.