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Fairmont Empress

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Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Air-conditioning

Explore the area

721 Government St, Victoria, BC, V8W1W5

Place, Government Street
‪1 min walk‬
Place, Royal BC Museum
‪3 min walk‬
Place, British Columbia Parliament Building
‪3 min walk‬
Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
‪4 min walk‬

Room options

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont City View 2 Double

Excellent

City view
22 sq m
1 bedroom
Sleeps 3
2 Double Beds

Deluxe City View 2 Queen

Excellent

City view
31 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Fairmont Gold Harbour View 1 King

Exceptional

Harbour view
30 sq m
1 bedroom
Sleeps 2
1 King Bed

Fairmont City View 1 Queen

Wonderful

City view
26 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Deluxe City View 1 King

Wonderful

City view
36 sq m
1 bedroom
Sleeps 3
1 King Bed

Fairmont Gold City View 1 King

Exceptional

City view
28 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite City View 1 King

Exceptional

City view
42 sq m
1 bedroom
Sleeps 3
1 King Bed

Fairmont City View 1 King

Wonderful

City view
26 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe City View 1 Queen

Wonderful

City view
36 sq m
Sleeps 3
1 Queen Bed

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

Exceptional

City view
44 sq m
1 bedroom
Sleeps 4
1 King Bed

Fairmont Gold Deluxe City View 1 King

Exceptional

City view
35 sq m
1 bedroom
Sleeps 2
1 King Bed

Fairmont Gold Deluxe City View 2 Queen

Exceptional

City view
35 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Fairmont Gold One Bedroom Suite City View 1 King

Exceptional

49 sq m
1 bedroom
Sleeps 4
1 King Bed

Fairmont Gold Deluxe Harbour View 1 King

Exceptional

Harbour view
30 sq m
1 bedroom
Sleeps 3
1 King Bed

Fairmont Harbour View 1 Queen

Wonderful

Harbour view
26 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Deluxe Harbour View 1 King

Exceptional

Harbour view
36 sq m
1 bedroom
Sleeps 2
1 King Bed

Fairmont Gold City View 1 Queen

Exceptional

City view
28 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Fairmont Gold Harbour View Executive Suite 1 King

Harbour view
39 sq m
1 bedroom
Sleeps 3
1 King Bed

Signature Harbour View 1 King

Exceptional

Harbour view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Harbour View 2 Queen

Very good

Harbour view
35 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Similar properties

Pool
Spa pool
Pet-friendly
Kids’ pool

includes taxes & fees

11 May - 12 May

About the area

Victoria

With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. .This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

What's nearby

Government Street - 1 min walk - 0.0 km
Royal BC Museum - 3 min walk - 0.3 km
Victoria Conference Centre - 3 min walk - 0.3 km
British Columbia Parliament Building - 3 min walk - 0.3 km
Chinatown - 12 min walk - 1.0 km

Getting around

Victoria Intl. Airport (YYJ) - 32 min drive

Restaurants

‪The Sticky Wicket Bar & Restaurant - ‬6 min walk
‪Tractor - ‬2 min walk
‪The Old Spaghetti Factory - ‬4 min walk
‪Starbucks - ‬4 min walk
‪Browns Socialhouse Victoria Falls - ‬4 min walk

About this property

Fairmont Empress

Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

Available in all rooms: WiFi (CAD 14.95 per night)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Parking on site (CAD 39 per day; includes in/out privileges)
Valet parking on site (CAD 53 per day; includes in/out privileges)
Limited on-site valet and self parking

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
2 restaurants
A bar/lounge
Coffee and tea in common areas

Restaurants on site

Lobby Lounge
Q at the Empress
Q Bar

Things to do

Art gallery
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Health club
Hot tub
Indoor pool
Indoor pool (guest access)
Sauna
Shopping centre
Steam room

Family friendly

Children's pool
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
Conference centre (22,600 square foot of space)
Meeting rooms

Outdoors

Garden
On the waterfront
Picnic area
Pool loungers
Terrace
Vegetable garden

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

No lift

100% renewable energy
8 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1908
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Edwardian architecture
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

32-inch flat-screen TV with cable channels
Pay films

Food and drink

Coffee/tea maker
Electric kettle
Minibar

Air conditioning
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
LED lighting
Phone
Portable fan
Recycling
Safe
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 19

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

2 total pets

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
Self parking fee: CAD 39.00 per day (in/out privileges)
Valet parking fee: CAD 53.00 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators

Pool access available from 5:00 AM to 11:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision

Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont

Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Hotel Victoria

Fairmont Empress Victoria

Empress Hotel Victoria

Fairmont Hotel Empress

Fairmont Hotel Victoria

Fairmont Victoria

The Fairmont Empress Hotel Victoria

Victoria Fairmont

The Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Victoria

Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

Alex

9 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Lindsey

9 Feb 2026

Liked: Cleanliness, staff & service, amenities

Historic building. The pool/change rooms are beautiful. The gym is fairly well equipped although small. Did not have time to go to the newly renovated Bengal for breakfast but it looks GORGEOUS. Amazing views, perfect location, hard not to want to stay here.

Stayed 2 nights in Feb 2026

10/10 Excellent

Jacob John

9 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Przemyslaw

9 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

rick

9 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Mel

Travelled with partner

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great hotel, service was fantastic. Maintenance was quick once we found out the door wouldnt open Breakfast at the bengal was great. Cant say enough about the service. Hotel is older, i booked on Expedia so the room was not in the best spot, a fair bit of street noise but was a fantastic stay.

Stayed 1 night in Feb 2026

10/10 Excellent

Alfie

Travelled with family and small children

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Accommodations were beautiful. Room was immaculate. Best of all were the staff. We were visiting for my wife's birthday. When we came back from dinner, the staff had set up a beautiful assortment of desserts, scones, and macarons with a customized card wishing her a happy 40th birthday. Above and beyond our expectations.

Stayed 2 nights in Feb 2026

10/10 Excellent

Joanna

Travelled with partner

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

A wonderful experience! Every single staff member we interacted with was pleasant, friendly and professional. From reception, to bar waiting, to restaurant servers, even maintenance staff passing in the corridor, parking attendant - all just amazing. We also appreciated the sweet dessert gift in our room for my birthday, and the complimentary cocktails. The little touches make a huge difference.

Stayed 1 night in Feb 2026

4/10 Poor

Nai-Dong, Austin

Travelled with family

8 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The architecture of the building was exquisite, and the text message communication is highly effective. However, the bathroom was quite dirty and without a hair blower. Actually, the table and chairs were covered by a thin layer of red dirt. The curtains for both windows were dirty as well. An old coffee machine was provided but without coffee mugs. The other Fairmont hotels which we visited are much better.

Stayed 1 night in Feb 2026

8/10 Good

Nancy

Travelled with partner

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Overall we had a good stay. There were a few snafus but we were impressed by how the hotel staff responded and ultimately that helped to compensate for what we chalked up to as a “comedy of errors”! Some of the issues appear to be related to the scale of the hotel - so simple requests seem to take considerably longer to fulfill in part due to the size of the hotel. We were grateful for our stay and would consider staying there again. It was great to be there during the Christmas period with the lights of the legislature and inner harbor, etc…

Stayed 1 night in Nov 2025

10/10 Excellent

Karensa

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great location, friendly staff, and very clean.

Stayed 1 night in Feb 2026

6/10 Okay

Afsheen

8 Feb 2026

Stayed 1 night in Feb 2026

8/10 Good

Jill

Travelled with family

7 Feb 2026

Liked: Cleanliness

great service

Stayed 3 nights in Feb 2026

10/10 Excellent

Lisa

7 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Lawrence, Ann Arbor

7 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Lots of character

Stayed 1 night in Jan 2026

10/10 Excellent

Will

Travelled with partner

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was excellent, staff was outstanding. We had a great stay and made a lasting impression.

Stayed 1 night in Jan 2026

6/10 Okay

Donna

6 Feb 2026

Liked: Cleanliness, staff & service

Disliked: Amenities

I wish we’d been told in advance that the spa was closed for renovation as it was one of our main reasons for booking this hotel. Lovely bar and communal areas.

Stayed 2 nights in Feb 2026

10/10 Excellent

Lynda

5 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was beyond excellent

Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

5 Feb 2026

Stayed 2 nights in Jan 2026

10/10 Excellent

Scott

5 Feb 2026

We had a great staycation, the staff was so nice and so helpful when needed. We loved the location, being downtown make it very easy to access the places we went. We walked everywhere for two days. The tol

Stayed 2 nights in Jan 2026

10/10 Excellent

Gina

4 Feb 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Hugo

2 Feb 2026

Stayed 2 nights in Jan 2026

10/10 Excellent

Benhur

1 Feb 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Scott

1 Feb 2026

Stayed 3 nights in Jan 2026

8/10 Good

rosemary

Travelled with group

1 Feb 2026

Liked: Cleanliness, staff & service

Disliked: Amenities

Check in staff were great. Room was lovely

Stayed 2 nights in Jan 2026

Fairmont Empress

Photo gallery for Fairmont Empress

Reviews

Popular amenities

Explore the area

Room options

View all photos for Fairmont City View 2 Double

Fairmont City View 2 Double

View all photos for Deluxe City View 2 Queen

Deluxe City View 2 Queen

View all photos for Fairmont Gold Harbour View 1 King

Fairmont Gold Harbour View 1 King

View all photos for Fairmont City View 1 Queen

Fairmont City View 1 Queen

View all photos for Deluxe City View 1 King

Deluxe City View 1 King

View all photos for Fairmont Gold City View 1 King

Fairmont Gold City View 1 King

View all photos for Junior Suite City View 1 King

Junior Suite City View 1 King

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

View all photos for Deluxe City View 1 Queen

Deluxe City View 1 Queen

View all photos for Executive Suite City View 1 King

Executive Suite City View 1 King

View all photos for Fairmont Gold Deluxe City View 1 King

Fairmont Gold Deluxe City View 1 King

View all photos for Fairmont Gold Deluxe City View 2 Queen

Fairmont Gold Deluxe City View 2 Queen

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Fairmont Gold One Bedroom Suite City View 1 King

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Fairmont Gold Deluxe Harbour View 1 King

View all photos for Fairmont Harbour View 1 Queen

Fairmont Harbour View 1 Queen

View all photos for Deluxe Harbour View 1 King

Deluxe Harbour View 1 King

View all photos for Fairmont Gold City View 1 Queen

Fairmont Gold City View 1 Queen

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

Fairmont Gold Harbour View Executive Suite 1 King

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King

View all photos for Deluxe Harbour View 2 Queen

Deluxe Harbour View 2 Queen

Similar properties

Hotel Grand Pacific

About the area

Victoria

What's nearby

Getting around

Restaurants

About this property

Fairmont Empress

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions