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elaya hotel vienna city center, Trademark by Wyndham

4.0 star property

Photo gallery for elaya hotel vienna city center, Trademark by Wyndham

Exterior
Daily buffet breakfast for a fee
Superior Double Room
Reception
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
Wildpretmarkt 5, Vienna, 1010
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Hofburg Imperial Palace
    ‪6 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪24 min drive‬

Room options

View all photos for Room

Minibar, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Minibar, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Vienna

With a stay at elaya hotel vienna city center, Trademark by Wyndham, you'll be centrally located in Vienna, steps from Stephansplatz and 13 minutes by foot from Vienna State Opera. .This hotel is 0.1 mi (0.2 km) from St. Stephen's Cathedral and 0.3 mi (0.5 km) from Hofburg Imperial Palace.

What's nearby

  • Stephansplatz - 2 min walk - 0.2 km
  • St. Stephen's Cathedral - 2 min walk - 0.2 km
  • Hofburg Imperial Palace - 6 min walk - 0.6 km
  • Spanish Riding School - 6 min walk - 0.6 km
  • Vienna State Opera - 11 min walk - 1.0 km

Getting around

  • Stephansplatz U-Bahn - 5 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 26 min drive

Restaurants

  • ‪WEIN & CO Bar Stephansplatz - ‬2 min walk
  • ‪Café Korb - ‬1 min walk
  • ‪Fabios Restaurant Bar - ‬2 min walk
  • ‪Würstelstand Hoher Markt - ‬2 min walk
  • ‪Joma - ‬2 min walk

About this property

elaya hotel vienna city center, Trademark by Wyndham

Elaya hotel vienna city center, Trademark by Wyndham offers 36 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 36 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 16

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 11:00 PM

Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 30.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien

Amadeus Wien

Amadeus Hotel Vienna

Amadeus Vienna

Arthotel ANA Amadeus

Elaya Vienna City Center

elaya hotel vienna city center Hotel

elaya hotel vienna city center Vienna

elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center, Trademark by Wyndham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 521 out of 870 reviews
Rating 8 - Good. 260 out of 870 reviews
Rating 6 - Okay. 52 out of 870 reviews
Rating 4 - Poor. 24 out of 870 reviews
Rating 2 - Terrible. 13 out of 870 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

charles

Stayed 3 nights in Feb 2026

10/10 Excellent

Dani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very pleasant host, super nice accommodation and its in the center
Stayed 1 night in Jan 2026

4/10 Poor

Alberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Disappointing and Mostly Unremarkable Stay Overall, my stay at this hotel ranged from poor to mediocre. The biggest letdown was the breakfast, which had a very limited and repetitive selection. The quality was below expectations, and there was little variety, making it one of the weakest aspects of the stay. Cleanliness was acceptable, nothing particularly bad but nothing impressive either. The room was serviced adequately, though it lacked attention to detail and consistency. The front desk experience was inconsistent and, at times, outright rude. Some interactions felt dismissive and unprofessional, which negatively impacted the overall impression of the hotel and made simple requests feel like an inconvenience. The only truly remarkable and positive highlight was Lisbet, a Cuban lady who stood out for her kindness, professionalism, and genuine willingness to help. She was always approachable, attentive, and made a noticeable difference in an otherwise underwhelming experience. Her attitude and service deserve special recognition. In summary, this hotel has significant room for improvement, particularly in customer service and food quality. Without staff members like Lisbet, the experience would have been far more disappointing.
Stayed 3 nights in Dec 2025

6/10 Okay

ANA RUBY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very poor hotel.. great location.. its more like a hostal…
Stayed 3 nights in Dec 2025

4/10 Poor

Edward

Stayed 3 nights in Dec 2025

8/10 Good

Iphone

Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Dec 2025

8/10 Good

LISBERT, MIAMI

Liked: Cleanliness, property conditions & facilities
Central location. Just 3 minutes walk to Stephen’s Cathedral. Room was specious. Staff were attentive. Only drawback was the foul smell in the bathroom most likely plumbing related.
Stayed 3 nights in Dec 2025

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities
Friendly and welcoming staff.
Stayed 3 nights in Dec 2025

6/10 Okay

Oscar

Stayed 5 nights in Dec 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Good central location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for us and we had everything we needed. The room was clean and comfortable and we’d happily stay here again.
Stayed 4 nights in Dec 2025

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean great location and very nice staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Room was spotless and spacious , excellent location close to centre . Only downside is we found it difficult to control the temperature .
Stayed 1 night in Dec 2025

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not eat breakfast at the hotel. It was a nice room, except the towel heater did not work. Great area. Lots of shopping and restaurant options
Stayed 3 nights in Dec 2025

6/10 Okay

Laura

Standard rooms were tight. Double deluxe room had a less than private sliding door on bathroom. Pillows were awfully lumpy. Some rooms had a coffee machine but not a kettle to make a cup of tea.
Stayed 3 nights in Dec 2025

10/10 Excellent

Zac

Stayed 1 night in Dec 2025

10/10 Excellent

Elaine, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The reception and receptiveness to the needs of a client is something I look for and generally find indicative of the level of service and care a hotel regar. It areas to time for the hotel and communicates the
Stayed 1 night in Dec 2025

8/10 Good

Jane

Stayed 4 nights in Nov 2025

10/10 Excellent

Amy

Stayed 3 nights in Nov 2025

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, amenities
Having normal expectations of a hotel, you’re made to feel like a massive inconvenience. Checked in and was given a room with 2 large windows that were fully open. Fine, but hen we realised the heating was broken, and the blind on one of the windows was broken (stuck open), so room was freezing (also smelt of pee in bathroom). Staff, after some under their breath moaning, moved us to a new room. After first night, had no sleep as there was only 1 pillow per person in the room (you’d expect some spare in a wardrobe). When I asked for extra pillows the next night, the staff made out like it was a massive deal and basically complained about having to fetch them. Basically, the location of the hotel is perfect, but the staff or management aren’t really to thank for that. They’re responsible for ensuring you have a good stay, and they completely lacked any decent hotel management qualities in that respect.
Stayed 2 nights in Dec 2025

8/10 Good

Elaine Denise

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely room from 2nd day. First night we weee in an attic room, the bed was amazing but the room looked nothing like the pictures. The new room was very pretty but the bed was hard……you can’t have everything…..
Stayed 3 nights in Nov 2025

6/10 Okay

Svetlana

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
location is the best point. everything else is ok.
Stayed 4 nights in Nov 2025

8/10 Good

Boris

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent location,decent room,helpful stuff.Its modern and clean overall, but cleaning service us strange. They changed towels and do your beds every day,nothing else.
Stayed 4 nights in Nov 2025

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
The reception staff were very friendly. Location amazing - so close to the centre - we couldnt believe how close we were. Everywhere was clean (& warm) which was perfect. The only negative we had was the lack of choice at breakfast and the service from the waitress, she spent the whole time on her phone with her earplugs in her ears - never known anything like it. Fair to say we didnt fill her tip jar. We even had to go in to the kitchen to ask for a coffee - at which time we were interupting her facetime! Aside from that, the hotel was brilliant and we would stay here again, we would just go out for breakfast.
Stayed 3 nights in Nov 2025