On entrance Hotel entrance and lobby is extremely basic. Paid for a river view king room. I requested a room on a high floor away from the lift before travelling. Got to the hotel very late after a 24 hour commute to be put on the lowest level with hardly any river view. Went straight to reception and was upgraded to a suit with no bedroom window or river view.
Was returned to original room.
The room was worn, no water or snacks on arrival. Coffee machine and tea offered with no milk.
Returned to reception the next and given a river room 2 floors up. View was fantastic but the bed was worn, the coffee machine didn’t work and it all 3 apartments I saw there was paint all over the floors. Whoever designed painted wooden barn doors in the bathrooms must have been mad. I know how difficult and time consuming they are to clean and felt sorry for the cleaners. There was remnants of the last visitors toilet explorations on the door and the bin, very gross.
The water pressure in the sink was terrible.
The room curtains are not quite black out. Night staff terrible, day staff must more accommodating. Security very welcoming.
The location was exceptional however it is by far one of the worst 4* hotels I have ever stayed at, I have never been to a 4* hotel anywhere in the world where there is not so much as a bottle of water waiting in the room.
Also attempted drinks and a meal at the rooftop bar restaurant. Views were incredible, staff friendly but they lost our food order.