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American Inn & Suites Waterford

3.0 star property

Photo gallery for American Inn & Suites Waterford

Reception
Lobby
Lobby sitting area
Lobby
Standard 1 King Non Smoking

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
7076 Highland Rd, Waterford, MI, 48327
  • Place, Pontiac Lake State Recreation Area
    ‪15 min walk‬
  • Place, Huron River
    ‪3 min drive‬
  • Place, Pontiac Lake Dog Park
    ‪3 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪45 min drive‬

Room options

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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  • Parking included
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  • Air-conditioning
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About the area

Waterford

Located in Waterford, American Inn & Suites Waterford is in the business district, within a 5-minute drive of Huron River and Pontiac Lake State Recreation Area. .This inn is 9.8 mi (15.8 km) from Great Lakes Crossing Outlets and 2.1 mi (3.4 km) from Pontiac Lake Dog Park.
View more Inns in WaterfordOpens in a new window

What's nearby

  • Pontiac Lake State Recreation Area - 15 min walk - 1.3 km
  • Huron River - 3 min drive - 2.2 km
  • Pontiac Lake Dog Park - 3 min drive - 2.5 km
  • Pine Knob Ski Resort - 17 min drive - 18.8 km
  • Pine Knob Music Theatre - 18 min drive - 17.0 km

Getting around

  • Pontiac Station - 15 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 1 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Leos Coney Island - ‬4 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬4 min drive
  • ‪Culver's - ‬8 min walk

About this property

American Inn & Suites Waterford

Inn in Waterford with an indoor pool and a sauna
American Inn & Suites Waterford offers 111 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the inn include an indoor pool and a sauna.
Make yourself at home in one of the 111 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a sauna. Additional amenities at this inn include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite from the snack bar/deli serving guests of American Inn & Suites Waterford.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Lift (97 centimetre wide door)
  • Raised toilet seat (53 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 11:00 AM to 11:00 PM

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

5.6
Rating 10 - Excellent. 176 out of 1000 reviews
Rating 8 - Good. 190 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 186 out of 1000 reviews
Rating 2 - Terrible. 287 out of 1000 reviews

5.4/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Monty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My experience was horrible, there was mold all around the tub ,the room was filthy there was holes in the wall in the ceiling the floors were sticky the tub itself when you turn the Jets on the water was Brown ,I went to the staff and was treated poorly they gave me a styrofoam cup of some cleaner to clean it myself I stayed there a total of an hour and a half would not refund my money would not give me a better room I left the establishment drove the three and a half hours back home it was a horrible experience even worse treatment the pool was discolored and had a smell I do not recommend I had no more money to stay anywhere else so I had to return back home unable to work the next day
Stayed 1 night in Nov 2025

4/10 Poor

Taryn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the 2 that checked us in were very nice and the girl was in training and doing very good. when we got to our room there was a hole in the wall, the tub was pictured to be in the room but was in the bathroom, there was mold and a mcdonald’s drink in our fridge, scratches on things, top of the bed was scratched up, bathroom was fine but had broke tiles, the metal lock on the door was broke. we did take pictures as soon as we went in to cover ourselves just in case with dates and times.
hole in wall by the bed
door lock was broke but does kind of lock
backboard on the bed
fridge door
Stayed 5 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2025

4/10 Poor

Anna

Disliked: Cleanliness, amenities
Floors were dirty and sticky, grout was missing and moldy, Walls had holes cut out where the plug was near the bed, lampshades are stained, and curtains were broken. Loud people were having a conversation at full volume right outside our window. On the upside I did not see any bugs.
Stayed 1 night in Oct 2025

10/10 Excellent

Travis

Liked: Staff & service, amenities
Friendly, no issues. Good price
Stayed 2 nights in Oct 2025

2/10 Terrible

Judy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Very noisy. I talked to the morning desk manager and she blew me off. Did not care about my concerns. The tub was filthy and the drain had mold around it. There were ceiling tiles missing. A leak was repaired and the tiles were not replaced and it was dirty. Linen was old and worn and not full size. I told a maid she didn’t have to do the room she rudely told me that they don't do rooms on the weekends anyway. I have pictures. This motel is WAY BELOW the standards for Expedia. I really feel I should be refunded.
Stayed 2 nights in Oct 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again. The lobby is nice but after you go around the corner to the elevators you start to see the mess. The hallway leading to the room smelled of animal pee, cigarettes, and other things. The room was so bad with water stains all over, ceiling tiles not put back into place, and there were cob webs everywhere and bugs in the window. The furniture had rips and stains all over, and the bed was as hard as a rock. When we walked outside we saw people hanging out the window to smoke cigarettes, there was trash all over, and the door said you needed your card key to enter but that was broken so anyone could walk in and out whenever. We stayed one night when we booked two and I will never return to that place.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dennis

This was a very loud unruly property. People did not keep their children in check. There were fighting outside the building. You could hear noise all night long people running up and down the hallways. It was dirty and they overcharged us and when I checked out early they did not credit us.
Stayed 5 nights in Oct 2025

8/10 Good

Rebecka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for our needs. Clean and comfortable for the price!
Stayed 2 nights in Sep 2025

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing was quality
Stayed 4 nights in Sep 2025

2/10 Terrible

Christin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is extremely run-down. My son and I used the pool briefly, it is open to the general public, beyond guests. It's cleanliness quickly became a health and safety issue, as there were feces in the pool. More people were actually living there, than travelers staying there. The American Inn and Suites is not as advertised. But we made it through the night.
Stayed 1 night in Oct 2025

6/10 Okay

Stacy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Norman

Stayed 1 night in Sep 2025

4/10 Poor

Myla

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in serious need of repair. Our entire floor smelled of dogs. The bathroom had broken towel racks hanging by one screw and tape holding the bathtub enclosure together. The bed was as hard as a rock. All the wood surfaces and even the door was scratched and worn. The elevator was smelly and dilapidated. The carpets in the room were worn through. It seemed to be a party hotel for some, lots of smoking and drinking and shouting. The staff were lovey if you could find them. Never again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Megan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled like cigarettes and cat urine. There were cockroaches on the floor and mold in the shower ceiling. The bed was not a real frame and looked unstable. We felt truly uncomfortable and unsafe to stay there and left.
Stayed 1 night in Sep 2025

10/10 Excellent

Antonio

Stayed 1 night in Sep 2025

4/10 Poor

Shelby

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First off, the lobby leaked from the ceiling. Twice. The room smelled absolutely HORRENDOUS; like dirty socks and dog piss, attempted to be masked by cheap men's cologne. The blankets -Oh, wait ... What blankets? They literally had two sheets as a blanket. Sad, we had to go buy a blanket for the weekend. Not sure if that's worse than the hellian children running around, screaming and stomping through the halls all hours of the night ... or the food that laid spilled in the hallway from 8pm until 11am the next morning. I'm usually not one to complain, but spend the extra money to go somewhere more comfortable.
Stayed 2 nights in Sep 2025

2/10 Terrible

elise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No phone in the room, lock on room door broke, very little toilet laper, had to beg for more, no kleenex in room, several outlets did not work, no comforter for bed, had to ask for one. Kids running the halls at midnight, staff did not care. No working ice machine in entire hotel.
No working ice machine anywhere
Tp provided
No kleenex, box empty
Broken safety lock, did not exist
Stayed 2 nights in Sep 2025

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Alana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The hotel was a mess and dirty. Our room even worse we had the “honeymoon sweet” with a long bed and a jetted tub in the room. The tub was dirty and the bathroom we didn’t even want to take a shower in it. There was rust and mold on the ceiling above the jetted tub. Our bathroom flooded and then the ceiling nice the big jetted tub was lack really bad and we checked out a left early. Also there was blood on the lobby floor that they didn’t even clean. So a completely dirty and nasty place do not stay here
Stayed 2 nights in Sep 2025

4/10 Poor

Nelshekia

Stayed 1 night in Sep 2025

2/10 Terrible

marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Holly, Croswell

Travelled with partner
Not a bad place to stay if you’re just there one night. The rooms could use some remodeling especially the tubs. But other than that the staff was great.
Stayed 1 night in Sep 2025

8/10 Good

Abraham

Stayed 1 night in Sep 2025

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!

DO NOT STAY HERE! This place is absolutely disgusting! This is very run down and the pictures are sooooo old. There is dog hair everywhere in the lobby, up the stairs and smells like dog. The room was so horrible that I slept with sweats, hoodie and socks. Would have NEVER of taken a shower.
Stayed 1 night in Sep 2025