Checked in: Sept. 18, 2025. Checked out: Sept. 21, 2025. Strike 1: bad start at check-in. I emailed numerous times prior to arriving to request an early check in because our flight arrived 10 am. Emphasis on REQUEST because I know being in the travel industry myslef, it is not always available. I even offered to pay. No. Isis, the front desk agent at the time of my check in said room will be available at 4 p.m. Okay, strike one. Strike 2: curtains in room 1504 have holes. And the bathtub handle bar came loose. No body lotion. Had to run to Walgreens next door to get supplies. Strike 3: We requested late check out. We were given till 1:30 p.m. to check out. We did a tour in the morning, hand lunch in Chinatown, and came back to the hotel at 1 p.m. Well, guess what? When we got back to 15th floor, elevator door open, housekeeping lady was sitting outside the elevator door and said, "I've been waiting for you. Where did you go? I need to go home" I replied we were given until 1:30 pm to check out. She replied, I will wait for you. My partner and I were both stunned by her comment, so we had to hurry packing up and left the room in less than 20 minutes, leaving no tip for her. If I knew then what I know now, we would not have stayed in this hotel. Redeeming factor: bottle of "champagne" upon arrival to celebrate our anniversary. And yes, can't beat the location.