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del Lago Resort & Casino

4.0 star property

Photo gallery for del Lago Resort & Casino

Property entrance
4 bars/lounges, sports bar
4 bars/lounges, sports bar
Property grounds
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, It's A Wonderful Life Museum
    ‪8 min drive‬
  • Place, Montezuma National Wildlife Refuge
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(148 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(87 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Waterloo

Located in Waterloo, del Lago Resort & Casino is within a 10-minute drive of Montezuma Winery and National Memorial Day Museum. .This casino hotel is 6.4 mi (10.4 km) from Women's Rights National Historical Park and 6.4 mi (10.4 km) from Lake Hiddenwood State Park.

What's nearby

  • del Lago Resort & Casino - 1 min walk - 0.0 km
  • Waterloo Premium Outlets - 4 min drive - 8.7 km
  • It's A Wonderful Life Museum - 8 min drive - 12.2 km
  • Montezuma National Wildlife Refuge - 8 min drive - 11.9 km
  • Cayuga Lake State Park - 10 min drive - 15.4 km

Restaurants

  • ‪Shake Shack - ‬5 min drive
  • ‪Subway - ‬6 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪Circle K - ‬15 min walk
  • ‪Sauder's - ‬8 min drive

About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a health club or karaoke. Additional amenities at this hotel include gift shops/newsstands, a hair salon, and wedding services.
Grab a bite at Bourbon & Brew, one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. Continental breakfasts are available daily from 8:00 AM to 1:00 PM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Bourbon & Brew - This sports bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Centrifico - Onsite bar. Open daily.
Sociale - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Food Court - This restaurant serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.0 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1217 out of 1686 reviews
Rating 8 - Good. 305 out of 1686 reviews
Rating 6 - Okay. 81 out of 1686 reviews
Rating 4 - Poor. 51 out of 1686 reviews
Rating 2 - Terrible. 32 out of 1686 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service
Yes everything was great
Stayed 1 night in Oct 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Plenty of food on the breakfast plate
Stayed 3 nights in Oct 2025

8/10 Good

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice, entire facility pleasant.
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location and great price.
Stayed 1 night in Oct 2025

8/10 Good

Ilyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An anniversary getaway long weekend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and casino. Fantatic rooms, great service and food options. We will return. Its a great lication to reach all areas around the finger lakes.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

10/10 Excellent

Loren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in Madison was awesome! She deserves a raise!
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, will certainly come back again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casino great didn't use spa
Stayed 1 night in Oct 2025

8/10 Good

Dan, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino and restaurants were very nice. The room could have been cleaned better before we checked in.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Oct 2025

8/10 Good

William, Syracuse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Inna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check in. Room is big and comfortable. Come later at night not too much options for food. Grab and go cafe not the best. Looks like people don’t care about their job. Breakfast sandwich was greasy, bagel was cold.
Stayed 1 night in Oct 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room clean facility big
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay here. The room was excellent. The mattress was very comfortable, as well as the pillows and sheets. The casino was fun and we had good food. Will definitely come back.
Stayed 4 nights in Oct 2025

8/10 Good

Darci

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were just there for an overnight and didn't use the casino. Wish there had been an earlier option for coffee and a quick bite before we hit the Thruway. Very convenient access from Thruway and comfortable bed.
Stayed 1 night in Oct 2025

6/10 Okay

richard

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room was very nice. Common areas dirty. Elevator had sticky floors for all three days we spent here. Nobody cleaned the elevator. Same for the floor in the common areas.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for the price
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodations.Good casino.

Clean room. Great service in hotel. Room service great. Food in Italian Restaurant was not good or distinctive and very expensive.
Stayed 4 nights in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Room well appointed. Staff was friendly!!
Stayed 1 night in Oct 2025

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. We like the location. The slots are pretty tight.
Stayed 1 night in Oct 2025