The single staff member we saw was supportive but facilities were inadequate. The room was in a poor state and nothing like very misleading photographs on the website. Perhaps other rooms look like that! I saw one review referring to the hotel as 'no-frills' - not true: it's more accurate to say lazy, given the apparent reluctance to maintain facilities - rusty radiator, filthy wallpaper, threadbare carpet. The heating worked well, but I can't think of anything else positive to say.