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Hyatt Vancouver Downtown Alberni

5.0 star property
VIP Access

Photo gallery for Hyatt Vancouver Downtown Alberni

Outdoor pool, pool loungers
Lobby
Body treatments, hot stone massages, body wraps, facials
Premium bedding, minibar, in-room safe, desk
Breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Room service
  • Gym

Explore the area

View map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Vancouver Convention Centre
    ‪9 min walk‬
  • Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Canada Place
    ‪11 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the area

Vancouver

A stay at Hyatt Vancouver Downtown Alberni places you in the heart of Vancouver, within a 10-minute walk of Robson Street and Granville Street. .This luxury hotel is 0.4 mi (0.6 km) from Vancouver Convention Centre and 0.5 mi (0.9 km) from Vancouver Waterfront.

What's nearby

  • Vancouver Waterfront - 9 min walk - 0.8 km
  • Vancouver Convention Centre - 9 min walk - 0.8 km
  • Canada Place Cruise Ship Terminal - 9 min walk - 0.8 km
  • Canada Place - 11 min walk - 0.9 km
  • Stanley Park - 5 min drive - 3.2 km

Getting around

  • Burrard Station - 4 min walk
  • Vancouver Waterfront Station - 14 min walk
  • Vancouver Intl. Airport (YVR) - 28 min drive

Restaurants

  • ‪49th Parallel & Lucky's Doughnuts - ‬1 min walk
  • ‪Sushi California - ‬2 min walk
  • ‪Coast Restaurant - ‬2 min walk
  • ‪Thierry - ‬2 min walk
  • ‪Joe Fortes Seafood & Chop House - ‬1 min walk

About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with a full-service spa and a health club
Hyatt Vancouver Downtown Alberni offers 119 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps, and body treatments. The spa is open daily.
Make yourself at home in one of the 119 guestrooms featuring refrigerators and iPod docking stations. Wired and wireless internet access is complimentary, and flat-screen televisions with premium TV channels provide entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Fusion cuisine at Carlino, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. This hotel has 9 meeting rooms available for events. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Carlino - This restaurant specializes in Fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Secured, covered valet parking on site (CAD 58 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 60 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 60 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
  • Airport shuttle fee: CAD 135.00 per vehicle (maximum occupancy 8)
  • Covered valet parking fee: CAD 58.00 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 859 out of 1002 reviews
Rating 8 - Good. 79 out of 1002 reviews
Rating 6 - Okay. 29 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

natalia

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel staff was beyond exceptional- very helpful and friendly. They recommended a restaurant for lunch and advised the restaurant to expect us and when we arrived we received great seats, a special little treat from the chef- made us feel great! Rooms were very clean.gym incredible and nice pool.
Stayed 3 nights in May 2025

10/10 Excellent

Ria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting the shangri-la and definitely won’t be my last! Everything from check in to check out was perfect. Not one room for error
Stayed 2 nights in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Vanna who served us at breakfast was very friendly and gave great recommendations. Thank you!
Stayed 3 nights in Jun 2025

10/10 Excellent

ARTUR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in May 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Stayed 5 nights in May 2025

10/10 Excellent

Prabhjot, Edmonton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, great amenities. Staff were very attentive. Will definitely stay again
Stayed 2 nights in Jun 2025

6/10 Okay

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike other Shangri-La locations, this stay felt very corporate and impersonal. I had hoped for more when celebrating my 40th birthday at a trusted brand.
Stayed 1 night in May 2025

6/10 Okay

MATTHEW

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and welcoming, although celebrating my 40th birthday here did not live up to expectations.m
Stayed 3 nights in May 2025

10/10 Excellent

Rodeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property. It’s excellent including the location. We’ll come here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 5 nights in Jun 2025

10/10 Excellent

Chinelo

Stayed 1 night in Jun 2025

10/10 Excellent

Kimberleigh, Salt Spring Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at this hotel in Vancouver. Thanks for making it special like always.
Stayed 2 nights in Jun 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Xiaolin

Stayed 1 night in May 2025

4/10 Poor

Glenn

Travelled with partner
It would have been preferred that the room would’ve been cleaner. We are Vancouver residents who regularly stay in 5 star hotels, but for a price tag as large as this one I was expecting a little bit more out of my stay. My room was not as clean as I would have hoped, nor was the pool, filled with leaves, and even shells and some bugs. This was our first stay at the Shangri La but I have heard good reviews from peers of mine so I’m sure this was a once off, I’d maybe consider revisiting but some time down the line as it was a little bit of a let down.
Stayed 1 night in May 2025

10/10 Excellent

Justine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved it there!!
Stayed 3 nights in May 2025

10/10 Excellent

William

Liked: Cleanliness
Stayed 3 nights in May 2025

2/10 Terrible

Darrel

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Staff checking in had zero discretion in front of my guest. Made it sound like I was there regularly. We have a 2lb baby Pomeranian that almost choked on multiple things from under the bed. The underside was full of ointment bottles. Krazy glue bottle. Tiny samples from other hotels At least when we told in advance we had a small dog with us someone could have checked the room for hazards. #702. Very loud street noise
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional in every way. Staff were among the best overall of any stay in 20+ years of 5 star hotel experiences!
Stayed 3 nights in May 2025

2/10 Terrible

Karen

Stayed 1 night in May 2025

10/10 Excellent

Tuck

Stayed 3 nights in May 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Yadana

Liked: Cleanliness, amenities
Amazing service. Great staff. Great location. Made our trip enjoyable and memorable.
Stayed 4 nights in May 2025