Well, to start with the pool and gym, laundry room was closed due for "renovation". There was a notice in the elevator stating it will start on 09-26-25, I have a pic of the notice. The lobby bathrooms were not working and ice machines were broken. We found one on the fourth floor. The manager did advise me since she took over in June the ice machines have been broken, we were there in October! The air balloons was the reason for our trip and we planned on swimming, in case they did not go up. Well, due to the wind the did not go up. This was a big disappointment. We made sure we selected a top rating hotel, for these reasons I'm very disappointed.