Compare Family Hotels in Allen

This was one of the worst hotel experiences I’ve ever had. I booked this hotel months in advance, but when I arrived, I was told the hotel was full and had to wait in the lobby for over an hour. After about 1.5 hours, they finally gave me a room — but when I went inside, it was already occupied by two other guests. This was extremely embarrassing and a serious safety and privacy issue. After going back to the front desk, they admitted the mistake and made me wait even longer. Eventually, after more than two hours total, they “resolved” the situation by splitting us into two separate rooms instead of honoring the original booking properly. The issues didn’t stop there. The next day, my room keys stopped working. They fixed it once, but later that night around midnight, the keys failed again. This time, they refused to help and claimed I was “checked out,” even though my reservation was still active until the next morning. I was essentially locked out of my room late at night because of their system error, and the staff showed no urgency to fix it. Overall, this hotel: Overbooked and mishandled reservations Assigned an already occupied room (major security issue) Took over 2 hours to check me in Failed to manage the reservation correctly (splitting rooms last minute) Locked me out of my room at midnight and refused to fix it This experience was stressful, embarrassing, and completely unacceptable. I would strongly recommend avoiding this hotel.

Great

The front office staff was very friendly and helpful

Excellent hotel staff. On check in day (3/19/26 around 10/11am) I can’t recall the front desk staffs name during that time, but he was amazing and I was handled with care. I will definitely return.

We had a suite and it was very clean and comfortable. We were given a list of restaurants in the area and that was out dated with a few of the restaurants listed, being permanently closed.

Good