If i could give more than 10/10 i would. Email prior to arrival with easy to follow instructions of how to get there. Lovely old dutch building, one single doorway that lead to a charming reception/welcome room. All staff very willing to help, they took our suitcases no problem up the stairs. We were given a welcome drink which we enjoyed on the balcony giving us the first glimps if the sights, we could see the Anne Frank house from here too. Room was well decorated and had everything we needed for our comfort. Tea/coffee available 24/7 in reception, enjoyed a sit down with a cup of tea, mini waffle and the company of the cat at night! There are two resident cats who are happy to come to you if you ask them! Breakfast was included, it was relaxed and enjoyable, help yourself continental style, hot food was pancakes & scrambled eggs. They happily held our luggage until ready to leave. All in all a terrific hotel, lovely staff and a brilliant first experience in Amsterdam. I would 100% recommend this hotel.