The good:
Location location location. If you dont want to be in the hustle in bustle but close this is the place. Right next to the bus stop,RAI station and the tram. It was perfect. In 20 minutes you were in central Amsterdam.
The staff was overall very helpful and nice. They did hold our luggage for us so we were able to explore while waiting for our flight.
The bad:
there is no phone in the room. Normally that wouldnt bother me but i was on the 5th floor and had to walk down 4 seperate time. The first time was because there were mysterious red stains on my pillow and I wanted a new one. The staff member tried to give me an even dirtier pillow (sans pillowcase) and said that was the only option.
Also the only thing we had for a blanket was a duvet. They used a regular sheet instead of a fitted sheet to cover the mattress and it kept untucking itself. I went down to get an extra blanket and instead of just giving me my simple request i felt like i was lightly interrogated about the reason why i wanted it.
The other thing I was disappointed in were the amenities. For the price I am expecting a mini fridge, a safe, and at least separate shampoo, body wash, and conditioner. Small things but one of our nights cost 263$. You can't even give a bottle of water.
When I booked the place the booking site said breakfast included. Turned out it was included for an extra 16 per person. If the price was more reasonable I would not even have complaints.