8/10 Good
Patricia
Travelled with group
5 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Only 3 areas of concern: The lighting in the room and bathroom was really inadequate! Especially the bathroom (decor lovely). Could use a soap holder! No instructions on how to use room thermostat! "Houseman" came and informed us we had to DEPRESS button to regulate. No instructions or placard. No instructions or placard on how to use Nespresso coffee maker! Took 2 days to finally get instructions from "houseman" for directions! Was told we could park behind lodge but not told we could use back gate (which said NO ENTRY) until we asked and was finally told we could use our droom key to access! The breakfasts were great...as was the staff.Need to update photos of rooms as thought we would be getting a Keurig coffee maker! Told the Nespresso had been added about 3 months ago.Also, the wall unit (that had controls inoperative) blasted COLD air constantly! Not sure why! It's a lovely place but disappointed in these issues. Again,the staff was wonderful!
Patricia
Stayed 5 nights in Apr 2025