2/10 Terrible
Marina
Travelled with group
31 Jan 2026
Disliked: Amenities, property conditions & facilities
The room, the staff and the amenities were all terrible. Everything was completely run down. I was shocked. The pull out couch springs were all broken, my friend couldn’t sleep with her feet elevated and head sinking (even though the room is meant to sleep 4 and we were only 2 friends). When I tried to make waffles in the morning with their toaster it caught on fire and the fire alarm was set off(way too old). We called the staff to come up and show them the conditions of the room. We waited 2 hours for someone to come and help, no one ever showed up. So we ended up going to reception after 2 hours of waiting, but they informed us a manager wasn’t in until 3 pm. Our whole day was ruined just waiting to speak to a manager. Management tried to argue the pull out couch was for children only… I wouldn’t even let my child sleep on that couch. No wonder it was completely dead, not a single car or person in sight. Just because it’s Banff and it attracts tourists doesn’t mean you don’t have to uphold basic standards. It’s still a hotel for $$$/night not a $$ motel on the side of the highway. I spent most of my 2 night stay having to search, wait and speak with staff instead of enjoying the mountains. The pictures speak for themselves. I definitely wouldn’t recommend Douglas Fir to anyone.
Marina
Stayed 2 nights in Jan 2026
