4/10 Poor
Anna, Sierra vista
2 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived in the early evening and were surprised to find no staff physically present at the front desk. Check-in was handled through a remote video kiosk. While the representative eventually assigned us a room, they were unable to assist with any on-site questions or concerns. At no point during our stay did we see a staff member actively monitoring the property.
The hotel appeared largely unoccupied, which added to an overall uncomfortable atmosphere. We also encountered an individual in common areas who did not appear to be guests, but without staff presence, this raised safety concerns.
Our room had several cleanliness and maintenance issues. Multiple towels had visible stains and wear, and the bathtub/shower area had hair remaining, suggesting it had not been thoroughly cleaned. The heater unit made loud, disruptive noises when cycling on and off during the night.
There was no drinking water for purchase, vending machines were empty or out of service, the lobby beverage area was not operational, and the ice machine (located in a laundry room) was broken. When we attempted to request assistance and a possible refund, the remote kiosk staff could not reach the on-site employee for an extended period, leaving us without support. Breakfast was listed starting at 6 but it was 7. We had to leave by 7. Won’t return .
Anna
Stayed 2 nights in Jan 2026