4/10 Poor
Maya
21 Sept 2025
Disliked: Cleanliness
This please was amazing this summer in the beginning of May. An AWESOME HAPPY HOUR TOP SHELP COCKTAILS in the hotel. My view was beautiful, the hotel was clean, and staff were fine. The bartenders were the best I must say. I decided to come back and I called the restaurant in the hotel to verify a few things. They explained all wel drinks now… I was bummed… and happy hours had changed. I did not cancel because the hotel is still nice and close to everything you could want to see. First night was fine. The next morning, the elevator was trashed with liquid all over the buttons and key card unit that you need to even operate the elevator and the person left a bucket full of liquid in the middle of the elevator floor. For whatever reason I was forced to take that elevator and I told management what was going on. In another elevator, there was water all over the floor and I didn’t even report that… maybe the housekeeping mop water fell over? The next day, I am returning for the evening and the smell of sewer was everywhere. Even on my 8th floor but my room was fine. I was told it was a problem with the city sewage rather than some internal plumbing I guess??? Then my first night, my room wasn’t cleaned but they cleaned after that… with all this, I won’t return there. Love the area so I will try a different hotel. Please note the restaurants food was AMAZING my first visit and this time it was ok. Pretty sure the management has changed there between early May and now.
Maya
Stayed 3 nights in Sep 2025
