Family accommodation in Borderland

It was a clean room good service but the rooms were dated. The carpet especially. To the point it was a bit gross.

They are in the middle of updating hotel. The pool was not working and room smells like paint. Also I had to ask for the towels. We were three persons and had one large towel. The staff was nice and provided towels. Refrigerator had food from last guest. The hotel was convenient, but definitely could be better for the amount I was charged.

The staff was amazing. We were in town for the BTS concert and they did their best to accommodate early check ins while also preparing a room for people to get ready in for those that weren’t checked in yet.

It was very convenient to be able to walk a short distance from the airport. The room was nice. I slept well with no disruption. I really like the free fountain Coke. I'll stay again next time I come to El Paso.

First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond.

It was a very nice hotel, especially BTS was staying at this hotel while we were there. Unfortunately we could not stay 2 nights, due to such high demeand for hotels at that time.