Book El Paso Union Depot hotels

I spent 11 nights here. The hotel is a good value overall there are some issues. There was only 1 nice front desk person and her name was Erika. The others not friendly. No greeting ever. Not even on check in, absolutely no customer service skills in the least. It’s as if they were doing you a favor instead of appreciating the business. They never looked up from their desk which I may add is all behind plexiglass. The night clerk was the worst. She was behind me one morning as I came into the lobby to get coffee around 6:30. Never said good morning. I could have been a ghost. We stayed upstairs in a room by the outside door . The three rooms across the hallway knew each other. There was activity all night the closing of doors. Then all day they had their do not disturb signs up. Easy for drug runners to stay at hotels. They do their selling at night for a few days and move to another hotel . The front desk has a tv screen with many views of the hallways, why wasn’t this noticed? I did report it and she said she told her manager. The housekeepers were super friendly. The beds were comfy but bedding old.

Todo bien

Very good hotel to stay in

Wonderful location, staff and value!

No breakfast served as stated.

The room was clean and the building is fairly new. It's close to restaurants and easy access to the freeway.