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Best Western Downtown Phoenix

2.5 star property

Photo gallery for Best Western Downtown Phoenix

Outdoor pool, pool loungers
Free daily buffet breakfast
Lobby
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Gym

Explore the area

View map
620 N 6th St, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪14 min walk‬
  • Place, PHX Arena
    ‪14 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(8 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.4 out of 10
Very good
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(101 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.2 out of 10
Very good
(26 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(10 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(68 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites Phoenix Downtown

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,583 reviews
The price is NZ$232
includes taxes & fees
28 Sept - 29 Sept
Hampton Inn & Suites Phoenix Downtown

About the area

Phoenix

A stay at Best Western Downtown Phoenix places you in the heart of Phoenix, within a 15-minute walk of Phoenix Convention Center and Chase Field. .This hotel is 7.1 mi (11.4 km) from Grand Canyon University and 9.9 mi (16 km) from Arizona State University.

What's nearby

  • Arizona Center - 3 min walk - 0.3 km
  • Phoenix Convention Center - 7 min walk - 0.6 km
  • Chase Field - 14 min walk - 1.2 km
  • PHX Arena - 14 min walk - 1.2 km
  • The Van Buren - 15 min walk - 1.3 km

Getting around

  • Roosevelt - Central Ave Station - 13 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 10 min drive

Restaurants

  • ‪Cheba Hut Toasted Subs - ‬6 min walk
  • ‪Songbird Coffee & Tea House - ‬7 min walk
  • ‪Ike's Love & Sandwiches - ‬6 min walk
  • ‪Jersey Mike's Subs - ‬7 min walk
  • ‪The Flour Shop - ‬5 min walk

About this property

Best Western Downtown Phoenix

Hotel with free breakfast, near Chase Field
Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 90 guestrooms featuring refrigerators and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a fireplace in the lobby.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Reviews

Best Western Downtown Phoenix Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 564 out of 1004 reviews
Rating 8 - Good. 253 out of 1004 reviews
Rating 6 - Okay. 102 out of 1004 reviews
Rating 4 - Poor. 39 out of 1004 reviews
Rating 2 - Terrible. 46 out of 1004 reviews

Reviews

8/10 Good

Robin

Travelled with partner
Liked: Staff & service, amenities
Liked the breakfast buffet. Hotel needs updating especially bathrooms. Tub looked dingy and fixtures were rusty. Furniture looked worn.
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Elena

Liked: Staff & service
The tub was dirty
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location for downtown Phoenix. Children’s museum just a few minutes walk. Chase Stadium and conference centers nearby. Friendly staff, secure site. Amazing ‘free’ breakfast!!
Stayed 3 nights in Jun 2025

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
family, calm and safe environment
Stayed 2 nights in Jun 2025

8/10 Good

Fritzie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My friends and myself very much appreciate , MJ front desk officer who has been very helpful to his guests. Great Job, MJ!!
Stayed 3 nights in Jun 2025

6/10 Okay

Daniel, Alburquerque

Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful with information about chase field and how to get there where to park
Stayed 1 night in Jun 2025

10/10 Excellent

Eriverto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very simple no headaches
Stayed 2 nights in Jun 2025

10/10 Excellent

Abby

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Jun 2025

10/10 Excellent

Tetyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 6 nights in Jun 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Stay was good. Walking distance to chase stadium and other downtown attractions including restaurants.
Stayed 2 nights in May 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff treated us so well. We would definitely return if ever in the area again. The room was amazing, it fit everything we needed. Hands down best hotel we’ve stayed at in a very long time
Stayed 1 night in Jun 2025

8/10 Good

Brandon

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year when we attend Fan Fusion Phoenix. It is a 10 minute walk, reasonably priced rooms and parking! And a great breakfast to start our day!
Stayed 3 nights in Jun 2025

10/10 Excellent

Todd P

Stayed 1 night in Jun 2025

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, clean, comfortable. AC blows cold. Everything I want from Best Western.
Stayed 1 night in Jun 2025

6/10 Okay

Itothe

Stayed 3 nights in Jun 2025

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe that this property works hard to please its guests! It was clean, quiet and the breakfasts were great! I would stay there again! It's also close to so many things!
Stayed 2 nights in Jun 2025

10/10 Excellent

Alma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was great all around! It was the court case we were worried about. Thanks
Stayed 1 night in Jun 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Concierge was friendly and welcoming. Charging for parking is an absolute scam. I'd understand if this property was in the heart of downtown or used a garage/valet , but they have their own dedicated parking lot. Makes no sense. $40 for a weekend for parking is atrocious. Shame on you. They deduct the parking from your deposit/hold. Breakfast was super mid. I understand a free hotel breakfast, but it was nothing special. I don't expect much from fake eggs, and typical hotel fair, but this was on the worse end of things. Rooms were a bit dingy and the lighting was super dim. Even with all lights on, the room felt....dark. Grates on windows added to the overall dark feeling. AC unit on the wall did nothing, and you had to use the actual control on the AC unit. But ours was missing the knob. So it was either freezing, or off. No in between. When I mentioned this I was just offered apologies. Because it's downtown, you need a key to get in. Wouldn't stay here again. Would use the $40 i spent on parking and get something nicer, and closer to Chase Field.
Stayed 2 nights in May 2025

10/10 Excellent

Christine Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious, great breakfast and within walking distance of many restaurants and attractions.
Stayed 3 nights in May 2025

10/10 Excellent

Haydee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint is not enough carts to take luggage. I have no other complaints.
Stayed 1 night in May 2025

2/10 Terrible

Jim

Disliked: Cleanliness, property conditions & facilities

Not coming back

Hotel room doors kept getting slammed at 1am, 2am, 6am, couldn’t sleep. People Running up and down the hallways. The curtains in the room don’t block out the morning sun. Can’t close them all the way. Pay for parking? Really? Rip off.
Stayed 1 night in May 2025